Chipotle Mexican Grill

I ordered a chicken bowl and ask for queso brown rice, guacamole salsa the bowl only came with lettuce, chicken and rice and then you can’t even call the store because it’s an automated voice that picks up. I will be going back up there to speak to a manager.

Published 4 months ago

I had a deeply disappointing experience at the Chipotle on Airport Blvd in Mobile, Alabama. As someone who has regularly patronized this chain, I’ve noticed portion sizes have decreased, but what I experienced during my visit was beyond unacceptable.

The employee serving the food scooped a spoonful of chicken with the portioning utensil (possibly called a perforated food serving spoon) and then proceeded to shake the spoon multiple times, reducing the serving to a pitiful few cubes of chicken that barely covered the middle of the utensil. This level of portioning is both insulting and unreasonable, especially when customers are paying full price for these meals.

As if that wasn’t frustrating enough, when I requested fajitas, I was told they were unavailable because they are “reserved for online orders only.” This policy is absurd. I took the time to leave my home and physically patronize your establishment, only to be told I was a lower priority than online customers. This left me feeling like my effort to support the brick-and-mortar location was completely devalued.

It’s outrageous for a customer to be treated like an afterthought simply because they chose to dine in person. The message sent by this experience is clear: convenience for your staff and online orders outweighs the satisfaction and experience of loyal, in-store patrons.

I didn’t raise the issue further at the time because I understand it was close to closing, and I sympathize with wanting to end a shift, but this behavior and policy are unacceptable. I left angry, hungry, and questioning if I’ll ever come back. Chipotle should prioritize its paying customers, regardless of how they place their orders. This experience was a disgrace to the standards Chipotle is supposed to uphold.

Published 4 months ago

This my first time eating here and it was pretty good. You get a lot of food with the bowl so I had it for lunch and dinner.

Published 6 months ago

I just went to this location and working in the food industry myself can I tell you how great the crew at 1:50pm did! They were speedy, super sweet and friendly, and working together! They probably do not realize how good of a job they are actually doing. I wanted give them some recognition for the encounter I just had today. Even the employee
in the dining room filling up the napkins was nice! Overall the best experience I've had at a chipotle. Was not a big interaction but was very impactful!!!

Published 8 months ago

Was truly disappointed tonight. I ordered online and gave a $3 tip because I knew I had a late order and wanted to make sure the employees knew I appreciated their work. I arrived a few minutes before my order was supposed to be ready, and I went to the restroom where there was pee all over the floor and smelt absolutely disgusting. Then came out and waited for my food. I saw it being made and then they stopped working on it and it didn't get done until a few minutes after the pick up time. But they never brought it to the pick up area so I waiting next to the register and it took almost 10 minutes for them to ask and get my food in a bag and give to me. I got out to the car and started eating and the food was completely cold by then. I would NOT recommend this Chipotle to ANYONE.

Published 4 months ago

Staff is rude . My request to manager is to have a chat with staff . I took 3 burritos, server warm all of them together, I requested her to warm up separately but she didn’t do, in fact argued with me, final result was, my burrito was like a rubber(cold)

Published 3 months ago

For fast food when I'm in a good mood, I wouldn't go out of my way now, but yeah... Don't let them skimp you on serving size. Not all bowls are created equal and if you don't stick up for yourself then expect a smaller bowl. I remember the good days when one large tortilla wasn't enough on my burritos! If there was more competition then you would get better food. After thoughts I'd change my rating to 12/15 stars.

Published 8 months ago

We ordered ahead, got there at 840pm and store was destroyed. 4 workers no customers- our food hadnt been started even though it should have already been done. They came to me -10 mins late and said they didn’t have steak or fajitas or most of our requests. The store had not been cleaned at all. When I told the guy working I wanted to cancel my order because of lack of food and conditions of food that I could see he got upset and said “imagine if we were fully staffed what we could do.” I’m not so sure this store should be open in the condition it and the food was in when I got there. Truly disgusting and disappointing.

Published 2 years ago

I recently visited Chipotle Mexican Grill and have mixed feelings about my experience. On the positive side, the food is absolutely excellent. I especially appreciate the vegetarian options, which are flavorful and well-prepared.

However, the service leaves much to be desired. The staff consistently exhibits rude behavior, lacking basic customer service skills like greeting, smiling, or providing helpful answers. On one occasion, I asked the general manager (Monique)which drinks contain sugar, and she responded with an unhelpful “I don’t know” and a dismissive attitude. Additionally, when I requested only bell peppers due to my dietary restrictions, I was met with resistance despite having this request accommodated in the past.

This poor service isn’t isolated to one location; I’ve experienced it at multiple Chipotle branches. After sharing my experience on social media, I found that many others have had similar issues. It’s disappointing because providing friendly and helpful service costs nothing, yet it can significantly enhance the dining experience.

I hope Chipotle addresses these service issues, as it tarnishes the enjoyment of their otherwise excellent food.

I recently visited Chipotle Mexican Grill and have mixed feelings about my experience. On the positive side, the food is absolutely excellent. I especially appreciate the vegetarian options, which are flavorful and well-prepared.

However, the service leaves much to be desired. The staff consistently exhibits rude behavior, lacking basic customer service skills like greeting, smiling, or providing helpful answers. On one occasion, I asked the general manager (Monique)which drinks contain sugar, and she responded with an unhelpful “I don’t know” and a dismissive attitude. Additionally, when I requested only bell peppers due to my dietary restrictions, I was met with resistance despite having this request accommodated in the past.

This poor service isn’t isolated to one location; I’ve experienced it at multiple Chipotle branches. After sharing my experience on social media, I found that many others have had similar issues. It’s disappointing because providing friendly and helpful service costs nothing, yet it can significantly enhance the dining experience.

I hope Chipotle addresses these service issues, as it tarnishes the enjoyment of their otherwise excellent food.

Published 3 months ago

Airport Blvd. Absolutely terrible. Staff is extremely lazy. It looks like all the same typical people behind the counter. Go to Schillnger location where the employees actually do their job. Maybe this will save 1 persons time. Lol.

Published 3 months ago

Published 3 months ago

Pickup order completely incorrect and unable to get help for a $70 order.. my kids eat here 3x a week. Not anymore

Published 3 months ago

Staff is rude . My request to manager is to have a chat with staff . I took 3 burritos, server warm all of them together, I requested her to warm up separately but she didn’t do, in fact argued with me, final result was, my burrito was like a rubber(cold)

Published 3 months ago

Published 4 months ago

Orderd online on new years walked in side door and asked for order that was saying ready on my end the girl working told me and another person to get out and locked door so rude will never go back unless period

Published 4 months ago

Was truly disappointed tonight. I ordered online and gave a $3 tip because I knew I had a late order and wanted to make sure the employees knew I appreciated their work. I arrived a few minutes before my order was supposed to be ready, and I went to the restroom where there was pee all over the floor and smelt absolutely disgusting. Then came out and waited for my food. I saw it being made and then they stopped working on it and it didn't get done until a few minutes after the pick up time. But they never brought it to the pick up area so I waiting next to the register and it took almost 10 minutes for them to ask and get my food in a bag and give to me. I got out to the car and started eating and the food was completely cold by then. I would NOT recommend this Chipotle to ANYONE.

Published 4 months ago

Published 4 months ago

Was yummy to my tummy

Published 4 months ago

Sad opens at 10:45, 4 people waiting line and food not ready to be serviced to the public. First personed at 11.03 Terrible! At least they did load up the tacos.

Published 4 months ago

The lines were too long and they only had one person working

Published 4 months ago

Won't give salsa to children. Didn't read my online order.

Published 4 months ago

Published 4 months ago

Always hit the mark on the chicken bowl

Published 4 months ago

Published 4 months ago

If i tell you i order regular bowl no extra anything and when it arrive this was filled it took me from 12pm to now 11:27 pm to finished eating it and i still have some in the bowl rn i could eat in the morning definitely recommend coming to this location i have gone in person also many times and perfect costomer service.

Published 4 months ago

Published 4 months ago

I ordered a chicken bowl and ask for queso brown rice, guacamole salsa the bowl only came with lettuce, chicken and rice and then you can’t even call the store because it’s an automated voice that picks up. I will be going back up there to speak to a manager.

Published 4 months ago

I had a deeply disappointing experience at the Chipotle on Airport Blvd in Mobile, Alabama. As someone who has regularly patronized this chain, I’ve noticed portion sizes have decreased, but what I experienced during my visit was beyond unacceptable.

The employee serving the food scooped a spoonful of chicken with the portioning utensil (possibly called a perforated food serving spoon) and then proceeded to shake the spoon multiple times, reducing the serving to a pitiful few cubes of chicken that barely covered the middle of the utensil. This level of portioning is both insulting and unreasonable, especially when customers are paying full price for these meals.

As if that wasn’t frustrating enough, when I requested fajitas, I was told they were unavailable because they are “reserved for online orders only.” This policy is absurd. I took the time to leave my home and physically patronize your establishment, only to be told I was a lower priority than online customers. This left me feeling like my effort to support the brick-and-mortar location was completely devalued.

It’s outrageous for a customer to be treated like an afterthought simply because they chose to dine in person. The message sent by this experience is clear: convenience for your staff and online orders outweighs the satisfaction and experience of loyal, in-store patrons.

I didn’t raise the issue further at the time because I understand it was close to closing, and I sympathize with wanting to end a shift, but this behavior and policy are unacceptable. I left angry, hungry, and questioning if I’ll ever come back. Chipotle should prioritize its paying customers, regardless of how they place their orders. This experience was a disgrace to the standards Chipotle is supposed to uphold.

Published 4 months ago

Published 5 months ago

Much disgusting place I ever been the bowl is not regular size lower than should be

Published 5 months ago

Published 5 months ago

Published 5 months ago

I ordered online through the Chipotle App and they marked the order as fulfilled but it wasn’t. They kept taking in-person orders and making them ahead of mine. The employees clearly do not care about customer service. The app and phone number were useless. I’d go anywhere over this location again.

Published 5 months ago

I go to the chipotle on schillenger almost every day and it puts this one to shame not only the portions and food quality but also the service this location is horrible GO TO SCHILLENGER IF YOU HAVE THE OPTION!!!

Published 5 months ago

Worst chipolte in the business. No vegetables cooked asked to get them. First she made no remark to drop some then said she cannot take from the other area. Said it would be 2 seconds. Then they harassed me as it cooked. Manager just lets her employees harass customers. Vegetables came out raw the staff here is the worst

Published 5 months ago

Slowest chipotle line in the existence of chipotle. And honestly, it wasn’t like they were short staffed. 30 minutes. 30 minutes. When I walked in, there was just six people ahead of me.

Published 5 months ago

Love love always hot fresh and the staff is nice to

Published 5 months ago

Published 5 months ago

Published 5 months ago

the food was great but sheesh, the attitudes were horrible! not 1 employee, all of them.

Published 5 months ago

Very slow service.

Published 5 months ago

This my first time eating here and it was pretty good. You get a lot of food with the bowl so I had it for lunch and dinner.

Published 6 months ago

Something was off with the food , not sure what it was and one employee was rude

Published 6 months ago

Pls get thm som help in there always had good experience but this last one was not good

Published 6 months ago

Published 6 months ago

Published 6 months ago

Published 6 months ago

Got food poisoning 10/12
Everyone that ate chicken in the family did
Missed work and still suffering almost 24 hours later
Tried calling to talk to a manager to let them know and I was never able to talk to a live person
I hope no one else went through what me and my son went through

Published 6 months ago

Mrs. Moe had the place looking amazing and while also having a smile on her face. I thorough enjoyed my food and service!

Published 6 months ago

Published 6 months ago

They make you wait in line just to be out of everything and not tell anyone that’s been in line for 30 min .

Published 6 months ago

Ignore all the dipshits whining about some worker not bowing down to them. My partner needed dietary accommodations, which meant we had to very awkwardly ask the employee to not use the same gloves that he’d previously touched dairy with, and he gladly did so. Food was great, people were nice. However, this may be due to me not being a grumpy boomer obsessed with policing service workers.

Published 7 months ago

Everything was great just the food didn’t have a taste to it had to go back and get some salt

Published 7 months ago

The service was good and the food was delicious

Published 7 months ago

Published 7 months ago

Over charged for my order upon reviewing receipt after verbally confirming what I was rang up for with cashier. Not accurate.

Published 7 months ago

Published 7 months ago

Published 7 months ago

Published 7 months ago

Published 7 months ago

Last few times ive been, the staff were extremely rude and disrespectful to me. Im vegan and they had steak in the beans. When I brought up the matter they had an attitude. They also used the meat spatula for the beans, cross contaminating the plant based food with meat. Highly unprofessional, also this location is really bad at hiring. The seem to consistently hire disrespectful employees. Lastly when i asked for fajitas veggies they refused and said its only for online when there was only 45 min left till closing . Chipotle needs to fix that online ordeal its very dumb.

Published 7 months ago

Published 7 months ago

Published 7 months ago

Chipotle better count their days . I ordered my usual Burrito bowl and last night I found a chunk of guacamole in my bowl and I was highly pissed. I don’t eat guacamole and it tasted horrible. I couldn’t enjoy my food because it didn’t taste the same.

Published 7 months ago

It's not hard to roll a burrito seriously I don't know why nobody who works at Chipotle in the South can figure it out. If you can roll a blunt you can roll a burrito if you can roll a cigarette you can roll a burrito if you can wrap a baby in a blanket you can roll a burrito.... it is not rocket science.

Published 7 months ago

Published 7 months ago

The taste 👎🏾

Published 7 months ago

Published 8 months ago

Nice manager, tries to take care of you.

Published 8 months ago

The person in charge of delivering the orders is rude and ill-mannered, especially if you are Latino, draw your own conclusions Tuesday, August 27, 2024

Published 8 months ago

For fast food when I'm in a good mood, I wouldn't go out of my way now, but yeah... Don't let them skimp you on serving size. Not all bowls are created equal and if you don't stick up for yourself then expect a smaller bowl. I remember the good days when one large tortilla wasn't enough on my burritos! If there was more competition then you would get better food. After thoughts I'd change my rating to 12/15 stars.

Published 8 months ago

Published 8 months ago

Even though the power was out, they were still hustlin and getting orders out! Amazing job! Thank you

Published 8 months ago

I just went to this location and working in the food industry myself can I tell you how great the crew at 1:50pm did! They were speedy, super sweet and friendly, and working together! They probably do not realize how good of a job they are actually doing. I wanted give them some recognition for the encounter I just had today. Even the employee
in the dining room filling up the napkins was nice! Overall the best experience I've had at a chipotle. Was not a big interaction but was very impactful!!!

Published 8 months ago

Published 9 months ago

Published 9 months ago

mild, and sour cream was bad i couldn’t finish my meal

Published 9 months ago

The chicken was so dry. I think everything was old because I got sick every time I ate off of it.

Published 9 months ago

Published 9 months ago

Great service and delicious food!

Published 9 months ago

I eat here often. The food is always amazing, but sometimes the facility is short staffed. The workers are always polite and you can tell they’re doing the best they can. But I always received great service even though there may be a wait.

Published 9 months ago

Every time my family comes here they are rude . Management thinks it’s ok to talk down on people and hang a phone up when you start to talk to them the way they talk to you. Double charge people’s debit card and don’t ever give a receipt. I will never come to this store again. I will go to shillingers and airport to do my buisness. You try and tell them rice is hard about to break a tooth the manager talks down on you but scrapes the hard rice out the sides of the rice holder. This place is a joke.

Published 9 months ago

The brown rice on my burrito was not cooked throughly

Published 9 months ago

Rice was old,not enough for what I paid for

Published 9 months ago

Good service and good portion

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

Love this place

Published 10 months ago

Published 10 months ago

The condiments were near empty and the garbage was overflowing.

Published 10 months ago

This is the best chipotle taste-wise that I’ve ever been to…. And I travel over 75,000 miles per year. It was an all lady staff that serviced me. Thanks ladies

Published 10 months ago

Published a year ago

I got food poisoning from this location on May 24th. I had vomiting and severe diarrhea from the food on the morning and whole day of May 25th, 2024 and still have diarrhea today may 28th. This has cost me loss of wages from taking off work and etc. I would like to speak with a manager asap.

Published a year ago

Published a year ago

Published a year ago

Portions got smaller. They give you the tiniest amount of fajita veggies and when you ask for more, they decline. So I stopped going. Was it worth it chipotle? Let’s see what happens 2 years from now.

Published a year ago

Had more sour cream outside of the burrito than on the burrito. Minimal amount of meat. For the price I paid would have expected more. The staff seemed inconvenience by customers.

Published a year ago

I hate it here. 5th failed order. No one takes their job serious. Final attempt: Chicken and Steak filled with onions hardly meat. Order tasted stale and was cold. I’m all out of patience here. Can’t get a manager otp just a computer trying to take your order. Useless ugh

Published a year ago

Sorry portions, sorry cust service! They don't have name tags for a reason because They don't care.. obviously mgmt doesn't either 🙄

Published a year ago

Alexis/ Alexa (if that’s her real name) does not need to work there! Horrible & rude customer service! She has no empathy even if it’s right in her face! My family came in for a quick snack on my birthday. The 1st lady that helped them was nice & friendly! When she came. No greeting, and asked what did I want. I told her the same as them. She barely put any meat in my bowl!! I said I’m sorry can I get the same amount of meat as them & she looked at my bowl & their bowl & said it’s supposed to be 4oz. & that’s what I gave you! I worked in the food industry as well & if anything she gave me 2 oz & said I’ll give you another scoop but I’ll charge you double… I said no thanks.. So Just know I’ll never come back to any of your establishments & I’m going to post all the unfair pics re; the difference in meat I received Vs the rest of my family (which btw already looked old!!) Even her co-worker was looking like uhhh.. She also insulted her co worker by saying she must have gave them too much then! I know The real fact of the matter was she had to come from the back (I saw her attitude) because the line started to grow, so she started skimping beginning with me like I wouldn’t notice! You guy’s used to be good in CA I’m not sure where things went wrong in AL. This is definitely an experience I’ll never forget Chipotle!! Be careful, if that wasn’t a family member.. I would I felt discriminated against to say the least!

Published a year ago

It was good

Published a year ago

My own experience with them is that everything so

Published a year ago

Love the food. Can be inconsistent. Seems to have a hard time keeping employees. Always a different crew.

Published a year ago

This Chipotle location is very efficient. Never have to wait long even when the line is long.

Published a year ago

Hardly any food for what tf you pay, if they're almost out of something they'll just shorten your ration. Normally wouldn't bother me but, want a burrito with guacamole and queso? Hope you have $16 for it. After that experience I'm completely done with Chipotle entirely.

Published a year ago

Published a year ago

Published a year ago

If you order online, they skimp on the portion sizes.

Published a year ago

Published a year ago

I was at this location 1month plus ago the so call manager was very rude and insulting.
I quote her words after letting her know my order was incorrect she said," your going to buy and eat this food,"my response was so you're going to tell me what I eating she replied yes, then one of the other employees walked up beside her ask I was speak to her and said," your going to have to leave what an experience. All I wanted was a hot meal after work I instead I was spoke to rudley and insulted I will never return to this location.
Delmarcus Boddie,
(I ASK TO SPEAK WITH A MANGER SHE SAID IM THE MANGER) she refuse to give me any other info so I contacted customer service which no one still has contacted me wow.

Published a year ago

Published a year ago

Terrible customer service

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Horrible amount of food for the price. Taco Bell is better quality Mexican than this.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Waited in a long line because service is slow…just to get up there for her to tell me they didn’t have brown rice! It would have been nice to have a sign that stated that they were out of brown rice and I don’t eat white rice. Wasted my time!!!

Published a year ago

Always fresh

Published a year ago

Probably the worst chipotle I have ever been too and everytime I go it’s never gets better lol. It wouldn’t be that bad if the workers weren’t so rude. Management definitely needs to do something boost employee morale.

Published a year ago

Like the food here. Many windows for people watching.

Published a year ago

Published a year ago

I used to do Moe's until I discovered Chipotle. The last few times I've been to Chipotle, they never have their full menu. We went in tonight at 7 p.m. They had 3 hours left to be open and only had pork and tofu for proteins, and nobody was cooking. The grills weren't going at all. No Fajita veggies, no green salsa. I'm done with this place. It's back to Moe's I go. You can't be a restaurant if you don't have food.

Published a year ago

Food was ok but not Chipotle quality I usually expect and receive. Pico was not fresh, looked like it had been frozen. At 6pm on a Fri eve they were out of several meats (seriously one of the busiest times and you are out of main ingredients.) Restaurant was not clean. However 5 people stood behind the counter, so it can't be a staffing shortage. Due to the fact that there was no line at such an expectedly busy time, I can only assume that the locals have figured that this is not the place to go.

Published a year ago

Cashier had a nasty attitude!

Published a year ago

First time trying it, but I'll definitely go back!

Published a year ago

I've been in here twice, and both times the staff has acted like I'm interrupting them by coming in. Their friendliness could use improvement. My steak bowl was delicious. The chicken bowl I wasn't so impressed with, and the rice was undercooked so it was overall unimpressive. I love Chipotle in general, but this location isn't the best in my opinion

Published a year ago

Published a year ago

Published a year ago

Food was ok but the place was super dirty, especially the bathroom. The bathroom is definitely a health hazard and this place should be shut down, no place should operate with a bathroom like that.

Published a year ago

Tex-mex

Published a year ago

The ladies have the worst attitude ever here!

Published a year ago

Published a year ago

I have been to Chipotles around the eastern and south Eastern United States. This is the WORST chipotle I've ever visited. How can the grill person not have HALF THE HOT ITEMS on the line when you literally work right in front of them??? I have to keep reminding myself that most times this is a reflection of whoever the shift manager is, and the shift manager around 5:30pm on 12/26/23 showed no consideration for the cleanliness, good quality, or hospitality toward us customers. I know the food industry can be difficult, but to pass by an overflowing trashcan and not ask any of the crew to change out ALL the overflowing trash cans in the dining area shows the level of urgency and care this person has. I use to work for Chipotle before ecoli and after, helped open 3 stores and I can honestly say the atmosphere and level of pride we had in our work was tremendously different. What a shame this is what its come to.

Published a year ago

I travel for my career and I dont like handing out one stars, but this was the worst chipotle ive ever been to as far as eastern United States. They were out of everything except chicken first off no guac no veggies no cheese nothing. The employees were ignoring customers to the point people were saying excuse me loudly to get an employee to take an order. The place was gross. I know Chipotle has rush hour and can get hectic but as slow as the workers were moving the was no urgency for anything. All the Bins were completely overfull and the juice drink machine had mold growing on it.

Published a year ago

Published a year ago

Not enough workers, food is cold, garage overflowing, line is huge

Published a year ago

This location has always been hit or miss, learning more towards misses. In the past I feel like their staff is never prepared with enough food for when they run out of anything. But I like their food so I am always open to coming here if I'm in the area craving Chipotle.

However today we had a terrible experience at the expense of my wife and her medical condition that requires extra precaution to make her food.

My wife has Celiac Disease, where anything with Gluten (found in wheat flour aka regular flour, among other things) makes her severely ill for days or weeks, and can send her to the hospital.

Unfortunately, this makes eating out very difficult, as gluten is found in almost EVERYTHING prepared in restaurants/fast food. Soy sauce, seasonings, french fries made in the same fryer that anything floured or breaded goes into. Shared kitchen utensils that make contact with anything containing Gluten contaminates food as well.

Chipotle has a reputation for being very accommodating and knowledgeable about this. Their flour tortillas are the only thing there that we should have to avoid. We order bowls.

The only point of contact with gluten is when serving utensils make contact with a tortilla, and then the same utensil is placed back into the tub of meat/beans/rice/etc. Those ingredients are now cross contaminated with gluten. The gloves that touch the tortilla are also contaminated with gluten, so when they reach into the cheese and lettuce, now those are also unsafe.

We always have to ask the person making our order at Chipotle to change their gloves, use a freshly cleaned serving utensil, and to get the ingredients from their extra supply of cooked meat/rice/beans, etc. in the back of the kitchen. This backup/extra supply should be untouched and safe for them to serve us.

It's never comfortable to ask, and it feels like it is inconveniencing the staff, and customers in line behind us. But it is the only way for my wife to be sure she can have a meal that won't make her sick for days to come. It gets VERY tiring having to prep and eat every single meal at home. People take for granted the opportunity to be able to get food on the go. On a day of busy errands and you didn't get a chance to eat yet; or perhaps it's dinner time and you won't have time to make dinner for the family at home. Especially around the holidays, getting food while out is a lifesaver. My wife doesn't have that option. She can get the fries at Chic Fil A because they're made in a separate fryer from everything else.
The only other place we have been able to get her food is the Chipotle at Westwood Plaza (Schillinger and Airport). They have always been accommodating and helpful when asking for these difficult requests. Sometimes there is confusion, but they grab a Manager, who is able to guide the others through the process.

None of the staff there knew what we were asking about, and never was the manager called over to try to help. The person who I assume was the manager was within earshot of the whole thing, and never intervened as my wife struggled to ask to the others if they could help us like the other Chipotle has. Nobody cared to help and my wife and I had to leave, embarrassed and defeated.

Published a year ago

I have eaten at Chipotle across the country. Love the brand. Driving across country I stopped at this specific location in Mobile AL. This specific location is garbage. Unfriendly to customers and each other. Three people working while three stood around. No smiles, no hello, ZERO courtesy. Asada was cold and chips were stale. This location represents the company very poorly.

Published a year ago

Published a year ago

So don't go here if you want a quesadilla and haven't ordered it online. I know its a Sunday night but there were was not a long line and I was told that I had to order it online. So what would've been the difference in me asking for one in the store vs via the app? Like a whole 2 minutes? I don't know that just seems strange to me........ Won't be going back there again.

Published a year ago

Just what I wanted

Published a year ago

Published a year ago

The workers are horrible !!! Not friendly!! The kitchen & everything else was AMESS!! I was in line 15mins ! 1 server , 1 cashier 1 kitchen person 1 stocker ! The server gave me 2 pcs of meat I asked for a little more then they charged me extra for a little more meat not even a hand full !! They were out of vegetables & medium sauce & I got the bottom of the rice that was left!! Real customer service would have accommodated the customer being they were out of a lot of what I wanted & the line was moving really slow! THAT WASNT THE CASE!! Time to pay the cashier walked around 10 mins before checking me out not to mention she had the online orders line backed up as well didn’t apologize for the wait just gave me my total to pay ! I never come to this location this is my 2nd time & I won’t be back until they get better customer service , clean up & get some order!!

Published a year ago

Published a year ago

Fraudulent charges. Will charge your card twice and not do anything about it. Don’t use card when coming here & on top of it some of the workers are rude and incompetent.

Published a year ago

Didn't have the dish I wanted. Didn't eat there.

Published a year ago

👍😁

Published a year ago

I eat at this location often good customer service despite being very slow with service. Today definitely will be my last time at this location. A male came from the back and put on gloves, but felt the need to grab a piece of chicken and eat it. He then proceeded to cut the chicken up with the same gloves that touched his mouth. This exactly why ppl get sick eating at restaurants and don't know why just disgusting l just left.

Published a year ago

They will charge your card twice without telling you. And when confronted they still don't void the sale.

Published a year ago

Published a year ago

Terrible service. Scimp me on just about every item on my burrito, that lady had no problem, closing that burrito. And I didn’t get any chips either! I paid $10!! I get that y’all are watching cost because this is a business. I think this was something else, Like racism. It was Friday 11/03/23 @ 2:10pm

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published 2 years ago

Manager and staff were extremely rude and yelled at my elderly mother when she asked for an alternative to an out of stock item.

Published 2 years ago

Food great as usually and staff was quick and awesome with my order.

Published 2 years ago

Published 2 years ago

Awesome food and good service.

Published 2 years ago

Went in with my friend and both ordered burritos. The amount of meat was atrocious. They said we only do one scoop but the other worker doing mobile ordering was doing two. The scoops also were very little. The meat was flavorless and it was like I was eating vegetable soup. Just rice beans and veggies with very little meat. Do not go here if you want a good portion. Go to Moes

Published 2 years ago

Published 2 years ago

Like going to this spot for lunch. The rice bowls are my favorite.

Published 2 years ago

Published 2 years ago

One of the cleanest Chipotles I’ve ever been to.
Handled my allergy order without any question or issue.
Friendly staff
Accurate orders
Overall positive experience!

Published 2 years ago

Ordered online for pick up. Got my order completely wrong. Seems like staff literally doesn’t care at all from the state of the restaurant and the quality of food. Bummer.

Published 2 years ago

The people that work here hate their jobs, have zero customer service and have terrible attitudes. Every single time. Small portions like it's coming our of their pocket while they roll their eyes and give a bad attitude while spooning the tiniest amount of food on your bowl. Very messy and dirty working areas. The food tastes like it should most of the time but their attitudes and treatment make it a dread to come here, its not just one time its consistent all the time. On top of how long it takes because they move so slow like they hate their life it takes soooo long for them to make a bowl or burrito literally dramatically exaggerating every step and move they make so make sure you have time to spare. Everything you say seems like it really really puts them out, and just being there ordering food is like ruining their life. Worst chipotle location I've ever experienced. Needs a complete turn over with staff.

Published 2 years ago

I don’t know why they play games with the guacamole at this store, but the last 3x they won’t serve me guac, yet they have guac for the phone orders. And they are rude about it, saying they can’t take from that side. It’s 2’ away, give me a break. Maybe it’s bc I’m white. Their loss. I will never visit this location again. They burn their chicken all too often, they are stingy making small burritos, and they play games with the guac. Done with them

Published 2 years ago

Published 2 years ago

This location does not know the meaning of fast and friendly service! On August 27th, I entered the store, there were no service works in the front of this store location. There were four people patiently waiting and wondering were the staff could possibly be. The service line was filthy and did not have any fresh items available. They were only TWO individuals working around 5:00 pm. It took 38 minutes to receive my order. I will never visit this location again. Horrific experience!

Published 2 years ago

Published 2 years ago

Love it

Published 2 years ago

Good food great place to eat

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

This is the most poorly ran Chipotle restaurant I have ever been to. I have never seen it clean inside. The tables and floors are disgusting as well as the drink staion and the prep line where they make the food! The staff overall is so unpleasnt accross the board. No one greets you, there's no eye contact or smiles and the attitudes are just horrible! Manager included! Recently we went in around 8:55p (They close at 10) and they were out of black beans, fajita veggies, brown rice and hot salsa. I had to ask the employee if she would please go get more hot salsa. She was scraping the bottom of the container and it was clear that going to get more was a big inconvenience for her. The stove was completely off and the employees had it broken down to clean it as if they were clsoing. This is not the first time I've gone to this location and they were out of multiple items WEL Lbefore closing. It actually seems as though they are not out of the items so much as they just refuse to make/ prep anymore which is ridiculous. On one occasion they did not allow me to purchsae chips because the ones they had were "for online orders only" and again, they refused to make more. I could write three more paragrpahs about my poor experiences at this location but I will refrain. We go back there becuase it is the only chipotle near us and because of the lack of non-meat options in this town. Otherwise I'd never step foot in that place again. I truly hope corporate sends someone to that location to whip it into shape. It is deplorable.

Published 2 years ago

So I was about to start a diet recently and I was thinking to myself what would be my last meal before I start my diet I was planning on ordering it and when I realized that I did not want to order Chipotle because every time I order and get the food delivered it's always s*** it is literally the driest stuff that could possibly give me is never right it's always old and I don't mean the drive to get to me I mean they are literally giving me the corner of the hot tray. But when I go there and order food it's not like that you guys need to really treat all your customers fairly even those who order online. Because right now I am literally not ordering my last meal before my diet from you because of the trash I have been receiving. I will order again and hopefully my order will be the same level as if I went into the store if so I will update my review.

Published 2 years ago

Published 2 years ago

Employees not very helpful. Waited in line for a mobile pickup order and when it was my turn after waiting in line (mobile order was not at pickup station like the app said) she just pointed down the line to another employee. The first employee couldn’t have just grabbed the Mobile order bag and hand it to me? Chipotle can do better.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Really good when they opened but now....mid

Published 2 years ago

This location is always dirty. I will not be eating here again.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Wonderful food. Love this place

Published 2 years ago

Slowest service I've experienced in awhile...

Published 2 years ago

Always delicious food, had a bad online experience years ago glad to be back your burritos are so good

Published 2 years ago

Published 2 years ago

I've been here before while travelling at its opening time and had an amazing experience in all categories. But just came in again and employees were not welcoming at all and seemed frustrated, food (meat & rice) was dry & not very fresh (despite being peak dinnertime), and it didn't look tidy or clean. Not pleased with my visit, but hope the next one is better... :(

Published 2 years ago

The employees all look like they hate being there. The area where they keep the food is so dirty and the lady who wrapped my burrito definitely didn't know what she was doing. Aside from not wrapping properly, the foil she used was disgusting with food all over yet she continued to put my burrito in it and hand it to me along with a long blonde hair on it. I was truly disgusted!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Delivery drivers beware this restaurant is on the Tip thief list

Published 2 years ago

When I say the staff here doesn't greet their customers is an unfortunate fact. As a dasher I was ignored I came in to pick up and got skipped past 3 times. No one Saud anything. I asked if someone was working and she continued to take another guy's order before acknowledging I was there before him. Then she handed another guy his food with a smile and put my order on the counter only saying the name. The worst part is the staff is all black and instead of being a lot more welcoming, they treated the two white men with respect. I have never felt so much disgrace in a moment at my race. I help people every day, saving lives on top of doing a side hustle dashing. I live to serve all my patients no matter what they look like. I get talked to crazy on a daily basis, but they can't help it it's the job. However this experience has been the worst feeling coming to pick up an order for a customer at this location, needless to get its not the first time I'm just tired of it now. Chipotle is a great place but today sucked at this moment. Do better.

Published 2 years ago

I love the food however the service needs improvement. The staff is young and everyone has that " I don't want to be here" attitude. I was extremely courteous thinking I would get a different reaction, and didn't. I spoke, said thank you and have a nice day and got nothing in return. This place could really generate a lot of business, but the lack of customer service will eventually harm the business.

Published 2 years ago

My husband and I used to frequent this restaurant at least once or twice a week. They never have large bags of chips made. They will open two bags of chips that have already been packaged, dump one bag, and a portion of the other onto a scale weigh it to make a large bag of chips. Multiple visits I saw this happen. That is too much handling of edibles. Plus, every time they are exposed to air is a risk of the chips getting stale. That has happened as well. Just make a couple of large bags of chips, please. It can't be that hard. Plus, my husband got a bowl. The young lady fixing his bowl gave him a full spoon of each of the toppings that he ordered Brown rice, etc, but when she got to the protein, she gave him less then a half spoon. When he asked what that was, she asked if he wanted to pay for extra. He stated no I just want what Im paying for." I should have taken a picture. You wouldn't have even believed it until you saw it, no exaggeration. It looked like some added 1 table spoon 🥄 🤣, plus she rushed trying to hurry and push the food down the line until she was making a mess until we almost left it there and told them to keep it. This restaurant has really gone down since the 1st year, are two when they 1st opened. Now we may only visit once or twice a year.

Published 2 years ago

2 stars strictly because up until yesterday I had no issue with this location. Manager in the evening 5/9/23 was awful. I mobile ordered as I always do, and I had to come back. I didn’t receive a side for my bowl. I wanted green salsa but got roasted corn. I was gonna eat the bowl anyway, but the rice was undercooked!
Manager was cool with making me a new bowl, but he gave me grief over guacamole. He wanted me to pay for the guacamole again! How does that make sense? Another $2.65?? Absolutely not. Guac at Chipotle is already overpriced. He made it a big ordeal. It was ridiculous, stressful, and unnecessary. He should not be a supervisor. I won’t be back here to say the least.

Published 2 years ago

Service was horrible. Started out with asking for a dressing and told there weren’t any left(there was) out of chips and pico as well. Asked my wife while she finished ordering her food if she wanted to eat here or go home and was interrupted by the cashier with a ‘we close in 30 minuets’ and put lids on our food without asking. Dining area was filthy as well but with how the staff treats guests I’m not surprised they don’t take care of the restaurant.

Published 2 years ago

It was dirty, and the service was extremely slow. We were in line waiting to order for 10 minutes before one of the workers got around to us. There wasn't anyone ahead of us they were just slow. Then, they ran out of chicken after making my bowl, which then sat on the counter while we waited for them to make more. Even with freshly made chicken, by the time we were able to sit down with our food, it was room temperature at best.
Would not recommend this location!

Published 2 years ago

Published 2 years ago

The food was ok. The workers were nice. But the "I'm assuming manager or shift leader" is a bully that is mean to her staff and customers. No need for that.

Published 2 years ago