Chipotle Mexican Grill

Chipotle has become one of my favorite fast food chains so far and will continue to be. Their (sorta) mexican food cannot be topped by anything else, maybe except Moe's Southwest Grill from a competitive standpoint.

Food: Simple, pick what you want, burrito 🌯 Ok, a bowl 🥣 Alright, or how about not one, not two, but THREE tacos 🌮 , now that is cool!!! Other then that, there is a new limited time protein called the Smoked Brisket and it is selling out fast.

Atmosphere: Not too many people so the line at this location, Vestavia Hills, wasn't busy, I had placed an online order so mine was already ready beforehand, it has a sleek and modern vibe to it, low chairs and high chairs with lighting on your food so you know exactly what you're eating.

Service: Much better then the Hoover, AL Chipotle, this is more consistent, they sometimes still skimp on my bowl but that doesn't really matter to me too much. I'd recommend this place to others.

Published 7 months ago

I drove seven minutes out of my way and passed to chipotle just to go to this location because of the service reviews. I wanted Good service. When I came there, I did not get greeted and when I said hello, there was no response back. The whole entire time they were no interaction other than being racist. I said I would like black beans twice and I guess she didn’t hear me and she said it’s OK for you to say black jokingly. I said have a good day no response. Then two other groups of people come in after I sit down to eat And she treats them with respect and I totally different attitude. I expect the same service from everyone. The whole entire time I was eating all I heard in the background was cussing

Published 4 months ago

Ask (what I thought) was a nice lady, “can we get in to get the food a couple min early”. I was thinking like 5 min….she said no before I could even tell her the reason. Then said no much more aggressively. The reason is so that I can get to my daughter’s soccer game in time. So many people these days default to NO. Almost feels like she paying me to be here. SMH

Published 5 months ago

I went to this location at 1130, they open at 11. They had no brown rice, no salad greens, no dressing, which Is my favorite, no forks out, no music. We asked if they could make the dressing, and how long it would be to make it, they just stared at us. In the future I will go to the Hoover location only. Very disappointing.

Published 4 months ago

Uber eats order. Left off our queso. Like no queso! Forget my beans, leave my salsa , but you forgot to give our delivery guy the $3 Queso!!!

Published 5 months ago

This was the best chipotle i’ve ever eaten. Everytime I come here I am so impressed. Customer Service is also phenomenal.

Published 5 months ago

Ordered online, and drove 30 minutes all the way home. When I looked at the order at home, one of my bowls was missing 4 ingredients. The girl making the order never mentioned the store being out of any ingredients, not sure what happened. I literally just got a half filled bowl of rice, meat, and cheese. This is just sad.

Published 2 years ago

Awesome food, horrid service. They seem to want you out of the door as fast as possible.

Published a year ago

Never complete a pickup order at this location. I received (1) tablespoons of rice, (3) pieces of chicken, a “sprinkle”, of cheese and (10)strands of lettuce. When I took the food back into the location, the general manager named Stephen said he made the order. As I stood there, I observed someone making another customers order and the order was made with piles of food. This general manager asked if I wanted more lettuce?!! I was completely appalled and he pissed me off beyond a normal level. I have reported them to the corporate office and I will keep posting until they give people what they pay for.

Published 3 months ago

Had the worst service ever, I guess it's due to my race or what ?

Published 4 months ago

I drove seven minutes out of my way and passed to chipotle just to go to this location because of the service reviews. I wanted Good service. When I came there, I did not get greeted and when I said hello, there was no response back. The whole entire time they were no interaction other than being racist. I said I would like black beans twice and I guess she didn’t hear me and she said it’s OK for you to say black jokingly. I said have a good day no response. Then two other groups of people come in after I sit down to eat And she treats them with respect and I totally different attitude. I expect the same service from everyone. The whole entire time I was eating all I heard in the background was cussing

Published 4 months ago

everything was great the customer service the food everything was top shelf.

Published 4 months ago

I went to this location at 1130, they open at 11. They had no brown rice, no salad greens, no dressing, which Is my favorite, no forks out, no music. We asked if they could make the dressing, and how long it would be to make it, they just stared at us. In the future I will go to the Hoover location only. Very disappointing.

Published 4 months ago

Published 5 months ago

Uber eats order. Left off our queso. Like no queso! Forget my beans, leave my salsa , but you forgot to give our delivery guy the $3 Queso!!!

Published 5 months ago

Workers are impatient and very rude do better Chipotle

Published 5 months ago

Ask (what I thought) was a nice lady, “can we get in to get the food a couple min early”. I was thinking like 5 min….she said no before I could even tell her the reason. Then said no much more aggressively. The reason is so that I can get to my daughter’s soccer game in time. So many people these days default to NO. Almost feels like she paying me to be here. SMH

Published 5 months ago

This was the best chipotle i’ve ever eaten. Everytime I come here I am so impressed. Customer Service is also phenomenal.

Published 5 months ago

Food was ok

Published 6 months ago

Published 6 months ago

incredibly disappointed. staff was rude and overcharged me.

Published 6 months ago

10/7/24 12pm: Only gets 2 starts because the gentleman in there very kind. The “manager” was not so friendly at all.. not with me, my coworker, or HER coworker. Not going back :)))))

Published 6 months ago

Chipotle has become one of my favorite fast food chains so far and will continue to be. Their (sorta) mexican food cannot be topped by anything else, maybe except Moe's Southwest Grill from a competitive standpoint.

Food: Simple, pick what you want, burrito 🌯 Ok, a bowl 🥣 Alright, or how about not one, not two, but THREE tacos 🌮 , now that is cool!!! Other then that, there is a new limited time protein called the Smoked Brisket and it is selling out fast.

Atmosphere: Not too many people so the line at this location, Vestavia Hills, wasn't busy, I had placed an online order so mine was already ready beforehand, it has a sleek and modern vibe to it, low chairs and high chairs with lighting on your food so you know exactly what you're eating.

Service: Much better then the Hoover, AL Chipotle, this is more consistent, they sometimes still skimp on my bowl but that doesn't really matter to me too much. I'd recommend this place to others.

Published 7 months ago

Yayyyyy they finally had lettuce. The food station does need to be clean as well as the kitchen floor.

Published 7 months ago

Good service & food

Published 8 months ago

This is fast food but it’s real food made fresh one of my favorites

Published 8 months ago

I enjoy this Chipotle rather than downtown because of the parking. And the food is better.

Published 9 months ago

Published 9 months ago

Published 9 months ago

Huge portions and quick service. They'll hook you up at this location!

Published 9 months ago

Unfortunately this location has been going downhill lately. When I arrived in the evening the place was in shambles. Every table had food on it. No ice. No napkins. Condiment area was trashed. I feel for the staff, they looked like they had just been battling zombies for 9 hours. What happened here?

Published 10 months ago

They give you a good amount of food I’ve heard some places skimp out but they don’t everyone is really nice and there pretty quick good location 👌

Published a year ago

Horrible customer service I will never go back to this location.

Published a year ago

Published a year ago

I went to chipotle on 04/29/24, I was told that my order wasn't going to be made fresh or correctly. I then asked for a sample of the food. The chicken was very uncooked and the steak was cold and hard. I was told by two boys in the restaurant (the one that’s picture) that I can “take it how it is or leave.” That was the manager of the restaurant at that time, told me that. which then he proceeded to go sit in the car with somebody and smoke for over 30 mins. The other guy that I had asked about the food, asked why “you want food or you just are going to stand here.” I then turned around and asked another worker..Q (Quilcan) could he make my food and he agreed no questions asked and with good service. He was very polite and respectful. I’m very upset with the service and staff today. Do not eat at this restaurant!!

Published a year ago

Best Chipotle environment anywhere

Published a year ago

Published a year ago

Awesome food, horrid service. They seem to want you out of the door as fast as possible.

Published a year ago

Published a year ago

Pretty good for first time

Published a year ago

5 is crazy, this is time number five that something got messed up when ordering online this time it was ordering three tacos
And only getting 1. The other four were guacamole missing.

Published a year ago

I left the homewood store to cone Here there food was better I taste the salt on the chips an food was better

Published a year ago

Would not dissappoint even at 3pm. Best in town.

Published a year ago

Published a year ago

I keep trying to give this place another chance but it's another let down. Food is never ready for pickup when it says. Then it just looks like a complete mess when it's ready. You have a guy changing out garbage bags, a lady smoking outside and only one out of 6 employees actually making food while 4 people are waiting for orders past pickup time. The guy making food is all over the kitchen and register while wearing the same gloves the whole time. Hate to be so critical but just so much wrong with the experience. Definitley not coming back to this location.

Published a year ago

The staff at this location is the rudest staff I have ever encountered at a Chipotle. They treated us like we were a burden. They didn’t have the ingredients to make what we needed. I wouldn’t recommend coming here. Drive the distance to another Chipotle.

Published a year ago

Great food and great customer service

Published a year ago

I eat Chipotle very often and most of the time I enjoy myself thoroughly. I've never had an issue with customer service, food, or the overall experience. Although this time I was given barely three ounces of barbacoa after paying eleven dollars for it. The employees weren't being rude though. They were extremely helpful the entire time.

Published a year ago

Published a year ago

Published a year ago

This store is garbage. Terrible management and was harassed for coming to buy some chips. Told me to get out of the store if I wasn’t buying anything when I was obviously in line to buy something. Don’t come here. There food is very dirty in how they prep it and they don’t clean after themselves.

Published 2 years ago

Published 2 years ago

Vert Very Very bad service and food!!

Published 2 years ago

Always slow and understaffed

Published 2 years ago

Published 2 years ago

This was a nice clean chipotle. Staff were very nice and portions and food was great.

Published 2 years ago

They gave me very small portions for myself and my child. We did not order much, but the total was $60. The server was terse and unfriendly. The employees were camped out at the table next to ours. I will not go to chipotle again. I could have gotten everything i got there from Taco Bell for under $30 and it would have tasted better.

Published 2 years ago

Went above and beyond for my catering order.

Published 2 years ago

Everything was amazing!

Published 2 years ago

Published 2 years ago

Published 2 years ago

This location used to be great; unfortunately, they’ve had staffing issues for a long while, and their customer service has suffered. After several bad experiences, today was the worst. I came in to order onsite, but as usual, they only take online orders. I placed my order online, and when I got my food they told me they were out of guac (at 4 pm, not even the end of the day) the lady who helped me was rude from the beginning and she was even rude to her coworkers.
I hope they improve their situation, until then, I’ll get my food from other Chipotle locations.

Published 2 years ago

Every time I come to this store, I get what I ordered, fast, great, professional.

Soul, whom I spoke to for a moment, was floating around the kitchen supporting her staff. As a fellow restaurant manager I enjoyed watching a positive work environment, and was happy this place was being well run.

Published 2 years ago

Placed an online order waited inside for the 10 minutes it said it would be ready. After the 10 minutes had passed they didn't even begin to make my order. People were walking in and they were helping them even though I had been waiting after the time I was informed my order would be ready. They saw me standing there waiting near the order pick up area never said anything to me and continued to help others walking in after 20 minutes past my eta for my order I went up and asked if my order was going to be made as it was due 20 minutes ago they said yes. People kept coming and and they just didn't make my order. After waiting 50 minutes for my order I just left. 5 minutes after that I got a notification saying my order was ready. This is byfar the worst customer service I've ever had, sad this location has this kind of service as most chipotles are wonderful. Will not be going back.

Published 2 years ago

most horrible customer service i've ever received in a restaurant. not even the sewage mcdonalds in alabaster is this bad. the girl making the food scolded me for being there too early to pick up my mobile order. then she mumbled something incoherently. after waiting 10 minutes for my order i was 5 minutes early for, i asked if my food was ready and she yelled at me saying they are out of guacamole and she didnt have time to run all over the store looking for me. i was 3 fest from her and i had not moved lol. this girl has no business working in a food service business. this was obvious and unacceptable discrimination. i will never go back.

Published 2 years ago

Every single time I have to wait a minimum of 30-45mins to have my order taken or when I order online (usually have to wait an hour past my pick up time when I place my order on the app) several times I’ve waited just to find out they have no guac, chicken, veggies etc. Waste of time fr

Published 2 years ago

Do not eat at this Chipotle. Within the past few months they have completely replaced their staff and the food and service has suffered as a result. I could describe more than one bad experience at this location but today I recived a burrito with watery, under-cooked rice, and with lettuce that was somehow covered in cooking oil. You're better off going elsewhere.

Published 2 years ago

Very slow, order was missing several items, the food we did get was very bland.

Published 2 years ago

This location is terrible. The food seems the same as any other Chipotle, but it’s slow and they don’t always have everything. They run extremely behind on online orders, and it doesn’t always seem like they’re particularly busy when that happens either. I’ve been in to pick up an order and had to wait for it to be done past the time it said it would be done with just a couple of other people also waiting.

Published 2 years ago

Ordered online, and drove 30 minutes all the way home. When I looked at the order at home, one of my bowls was missing 4 ingredients. The girl making the order never mentioned the store being out of any ingredients, not sure what happened. I literally just got a half filled bowl of rice, meat, and cheese. This is just sad.

Published 2 years ago

I ordered a quesadilla online with steak and fajita veggies. There are no fajita veggies in it and THERE IS NO CHEESE!! it’s a QUESOdilla THERE IS SUPPOSED TO BE CHEESE! I also didn’t get my rice that i had ordered. I am disappointed.

Published 2 years ago

This location has drastically gone down hill. They never have chips, the orders are nearly always wrong, and extremely delayed.

Published 2 years ago

Only online orders and they aren’t capable of keeping up. Literally went to the store and came back then waited some more. Food is never right and meat portions are stingy. Almost cracked a tooth on the rice more than once.

Published 2 years ago

Showed up for an order I placed at 12:50 and it’s 12:25 and still haven’t had my order. He also said they were out of chips and I got no reimbursement. There was only one employee working during “Rush hour”
For lunch. Over 10 people are waiting for their food and only one employee. Very disappointed at Chipotle and leadership for providing this during lunch.

Published 2 years ago

Another chiptole that has gone to online only during peak dinner times, dont waste the time driving out there

Published 2 years ago

Published 2 years ago

I've been going to this Chipotle for a very long tim and the last few years the service and convenience just isn't there. Every time I go in there they say they are only taking online orders. If your only taking online. They are very polite but if I was going to door dash or order online I would have done that. The quality and quantity of the prepared order isn't like it use to be either. Honestly there are 3 other Chipotles just as close in any direction I think I'll be taking my business to those from now on.

Published 2 years ago

“Closes” at random hours - or they lock the door and only take online orders. Last time I went, they kept the doors locked for online orders and left customers standing out in the rain, only to come out after 20 minutes to say they don’t have rice. Pretty hilarious, but totally avoiding this chipotle in the future

Published 2 years ago

They constantly close down the store and take online orders only then will take 45 minutes to fill an online order. Chipotle used to be such a great fast casual restaurant but many locations have degraded in quality I the past year. This location is not worth going to.

Published 2 years ago

Published 2 years ago

Closed during business hours.

Published 2 years ago

Obviously understaffed and only taking mobile orders. ONE kitchen and ONE server during dinner rush?? Whoever the two women working were around 6pm tonight were killing it. I feel sorry for them that they had no help! Management should’ve been there to help….

Published 2 years ago

Published 2 years ago

I would give zero if there is an option. Very bad customer service. They literally fight with customer and disrespectful.

Published 2 years ago

There are some shenanigans going on with this alleged 4-star location. Just look at the reviews, sorted by "Newest". How is this place still open?

Placed on online order; it was cancelled 15 minutes later with no reason given. Called in to see if I could come pick it up instead, and played ring-around-the-rosie with a bot until deciding this meagerly-portioned bowl wasn't worth giving up my last few hairs with any color.

Published 2 years ago

I placed a mobile order after 7pm for 7:40, get to chipotle the doors are locked, sign on the door says closes at 7pm. There are workers inside, they won’t come to the door. I try to cancel my order in the app and the chat bot doesn’t understand. I’m hungry and currently out of $25. This is a terrible customer experience.

Published 2 years ago

Twice in last two weeks they have closed during regular business hours but are still accepting online orders that you can’t pick up!

Published 2 years ago

Order a chicken bowl and was delivered a bowl of Spinach and lettuce. I laughed thinking it was a joke but no joke. Will definitely not be coming back. Hoover is the best location.

Published 2 years ago

Don't order online. Their quality of food has gone down and price at this location has gone up as compared to other Chipotle locations. I have been regular online order and pickup customer at this location for the past two years and now I've stopped placing my order at this location. There have been many instance where they have missed lot of toppings from my online order which I realized only after coming home. Also, the quality of food has gone down and there have been many instances where it was not of Chipotle standards. My most recent experience was again online order pickup related. I went to pick up my order and was told that they are out of rice. Usually, in the past, whenever they were out of something, the website didn't allow me to place an order online and it will usually said "Temporarily unavailable". Last time the website did allow me to order even though the rice was unavailable and I only came to know about it when I reached the location to pickup my order. I was also ready to wait until it's ready but they didn't have any estimate and ultimately I had to leave the restaurant without my order. Wasted my time. I decided not to go to this place after that and would not recommend anyone placing online order here.

Published 2 years ago

DO NOT COME HERE. The normal staff has moved to the river chase location. This staff is terrible. 4 other customers plus myself have been standing in line for 30 minutes while the staff deals with repeated online orders being returned for being incorrect. I don’t know why the switch was made, but the manager of this location needs to do something. If you are a regular here, go to the river chase location now.

Published 2 years ago

This particular location appears to be only online orders only , even though there is 8 people working, not sure why it is online only . Wouldn't be so bad if they didn't screw up your online orders too

Published 2 years ago

This used to be a wonderful place, however with the addition of the new staff who were working the closing shift today (Dec 13th) It is an awful experience. I received the wrong items on my burrito after being forced to make an online order even though the workers weren’t doing anything. I’ve had run ins with the same two lady’s who worked tonight and every single time it makes me want to come back less and less, they always close extremely early, are sloppy and give me the wrong food CONSTANTLY. Ive spoken to some friends and they knew exactly who I was talking about immediately, Chipotle please reconsider ur staff as of now and most importantly, HIRE BETTER WORKERS!

Published 2 years ago

They said online orders get priority even if the order comes in after I've come into the store because the online orders have already paid! I suggest

Published 2 years ago

The worst Chipotle location in Birmingham. Employees are unattentive to customers and their delivery drivers; they consistently have people lined up out the door waiting because they are so slow and work with no urgency. They are consistently rude and have an attitude that is unbearable. I make it a priority to avoid picking up from here.

Published 2 years ago

This veggie salad is 🔥🔥🔥🔥
Thx ladies, quick service

Published 2 years ago

Only been there once in my life and it brought back so many past memories of the way things used to be and damn I guess it's really all my fault my bad night time girl.

Published 2 years ago

If I could give this place 0 starts I definitely would first off I am calling the health department Monday!! I went to this horrid place but I usually go to the one in Hoover & I’ve NEVER had a bad experience with Chipotle EVER!! Anyway Friday November 4 I ordered a High Protein Bowl as the young African American lady with the curly reddish hair was fixing my meal I saw her Hispanic friend come on the side of her asking her “is that the chicken she used” pointing at it & they began whispering & me being me nice as ever I stated “it’s fine” so they get done whispering & the Hispanic lady finished my meal asking if I wanted shredded cheese I told her I wanted Queso and she gave me both I paid for my meal it was like $17. I ate my meal and around 4 am that Saturday I woke up feeling dizzy, nauseous, lightheaded etc. (you know the FOOD POISONING SYMPTOMS) I was vomiting & had diarrhea UNCONTROLLABLY!! I feel this was done to me intentionally & I’m not sure why I was very respectful, calm, & patient however the women who fixed this meal KNEW something was wrong with the chicken otherwise why did she ask about that particular chicken, anyway Chipotle in Vestavia you all will hear from the health department & my attorney.

Published 2 years ago

Extremely bad visit. One of the young ladies there took her gloved hands and smudged sour cream, cheese and something else on the table where they were preparing food. Then she came to the counter where customers were placing orders and she wiped both of her hands on the counter, even wiped her nose with the back of her hand. Never changed gloves or washed her hands.

Published 2 years ago

If I could give 2.5 stars I would. I eat here a lot because it’s right near my workplace. The staff is usually really friendly but they are often understaffed, and often have online ordering only because of this. The food usually tastes pretty good but I’ve noticed sometimes their guac has brown spots and their lettuce is always a little freezerblistered/soggy because they freeze it. i know because several times I have found lettuce pieces with little ice crystals still on them from being frozen. Doesn’t bother me too terribly bad but I obviously would prefer fresh lettuce. isn’t that chipotle’s whole thing is that everything’s prepared fresh that day ? Last thing: I got food poisoning from this location a few months ago. Talked to the chipotle online help people about it and reported it but idk if they ever did an investigation into it. I know it’s common for people to get food poisoning from all chipotles because of the nature of their food/service style but I was not happy to be vomiting, nauseous, dizzy and delirious for four whole days- I lost ten pounds in a week because of it and because I was not able to keep anything down for several days. Anyways, that was one incident of many many many times I’ve been to this location. hopefully they are more careful with their food safety after that. I’ve been back since and it was fine, just your standard chipotle.

Published 2 years ago

I visited this store on 10/26/22 at 5:25 pm.
My visit to this store was awful. There was a female employee that I exchanged unpleasant looks with. My issue wasn't with her personally, but some things she did.

When I stepped to the counter to order, I saw her at the center table in the back where food was being prepared. The table had an area where it had sour cream, cheese and corn, she took her gloved hand and ran it across this spot just smudging the food into the table.

After that she came to the front counter and wiped both her gloved hands onto the counter where customers order were being prepared. It's like something a child would do playing with food in the kitchen.

After that, she wiped her nose with the back of her hand. At no time did she change gloves or wash her hands. In between these things that she did, she went to the young lady at the register, each time they would say things, looking at me and laughing. The whole thing was very disgusting, I think employees should be more responsible than this. This looks like something she probably does all this time.

I have ZERO plans of visiting here anytime soon.

Published 2 years ago

Fast and friendly service!

Published 2 years ago

Went to this store today to get lunch to find out they are only doing online orders!! WTH!!!! there were plenty of employees in the store. This is the same store that would not accept cash a few years ago because of a national coin shortage which apparently only this store was experiencing. COVID has destroyed Chipotle

Published 3 years ago

Published 3 years ago

Published 3 years ago

What a great chipotle! Very friendly staff

Published 3 years ago

This location NEVER seasons their food. I live down the street so I have had this location’s food multiple times and it’s always unseasoned. Compared to the other chipotle’s in the area, this one is always leaving me unsatisfied.

Published 3 years ago

This location ALWAYS skimps out on portions. I paid extra to have two meats on my bowl and 98% of the final product was just rice. Didn't even include the fajita veggies.
And god forbid you ask them to give you a proper portion because they'll charge you DOUBLE portion of meat.
3 small bite sized pieces of steak smh get real
They are by far the worst location in the area which speaks volumes bc the Hoover location is terrible but at least they give you the proper portions.

Published 3 years ago

Published 3 years ago

Closed about an hour early, if you’re going to close early it would be nice if you were to update your business hours. Employees just sitting and hanging out in there but lights off and chairs up.

Published 3 years ago

Never enough food .

Published 3 years ago

Tacos were slopped together, still fresh though.

Published 3 years ago

This is the only Chipotle I will eat at. The restaurant is always clean and the food is fresh and well seasoned.

Published 3 years ago

Published 3 years ago

I heavily recommend against ordering online at this Chipotle location. Not only was I not alerted that the online system was down after paying the order online, but the employees refused to make my order when I arrived at the restaurant. They told me to call their support line to get a refund (in the photo below). I understand that staffing and overwork may lead to situations like this, but having the employees tell me to get out and warning to call the police when I kept asking to just get my order completed while I'm there is disrespectful. One of the employees even scoffed me after I apologized for being mad that they wouldn't make my order. I called the support line and told management to look at the location's cameras to see how their employees acted towards me as proof of misconduct but as expected nothing happened. I did at least end up getting a refund on my order. However please think twice before ordering online from this location. I do not want anybody else to go through what I experienced.

Published 3 years ago

Good customer service. They were quick and were very generous with the portions. Everything was delicious 😋.

Published 3 years ago

Never open. Get it together.

Published 3 years ago

Published 3 years ago

I did a online order because I was on my 30 minute break. My order was suppose to be ready at 12:30. I go in and it’s not on the shelf so I ask someone and he tells me he was going to check on it. He never did. I had to get in line and order my food. It took me 20 minutes to get my bowl. Don’t order online.

Published 3 years ago

Wasted alot of time trying to redeem my birthday gift on their app and they kept telling my son that they didn't know what the gift was, yeah Right. Over thirty minutes wasted, then his second trip inside the restaurant they magically finds the damn gift. I don't plan to ever go to this location again period.

Published 3 years ago

This location is only acceptable when you get the right woman making your food on the line. Delivery? Garbage. The orders are never correct and you can ask for extra sour cream or lettuce and they may say "Ya know what, we just won't put those on there at all". It has happened countless times, whether I'm ordering or I am included on someone else's order.

The owner for this location is always monitoring the kitchen staff, which is why I assume the portions are low and mistakes are made. If my boss was looking over my shoulder, my customer service would decline as well.

Avoiding this location, even though it is the closest to my place of work, from here on out.

Published 3 years ago

Published 3 years ago

You have to understand this place is busy and not ready to handle your order. Rude (especially manager) for giving answers to your question and takes forever to handle your request. Like filling up napkins.

Published 3 years ago

Good just like previous visits. The staff are quite friendly and the food , as well as the service, was great!

Published 3 years ago

Published 3 years ago

Published 3 years ago

Night shift staff is a joke. Lazy and always sitting around gossiping, putting an “online only” sign on the door and refusing service to people without smartphones. Had one staff member scream at me to leave when my phone was dead and I was trying to order in person. Online ordering is a joke, they never include the extras or get anything accurate. I will stay day shift is 10/10 experience in comparison. Avoid this place after 5pm unless you love rude service!

Published 3 years ago

Very pricey now

Published 3 years ago

Hit or miss. Sometimes it’s really good and then sometimes the meat is too fatty or the rice isn’t seasoned. When it’s good it good but when it’s bad it’s really bad

Published 3 years ago

Published 3 years ago

Published 3 years ago

Clearly the best Chipotle in Birmimgham, possibly in the whole southeast. Just a wonderful experience. Full portions accent a very inviting ambience. Everyone was beyond nice to my sons and I. If I could give six stars, I would.

Published 3 years ago

This location has been “online only” for months now. Open the store or move to a different location.

Published 3 years ago

Published 3 years ago

Plain Taste...No Seasoning at all! I WANT SOME SEASONING ON MY MEAT! AT LEAST

Published 3 years ago

Great costumer service from the whole staff. Everyone seemed like they wanted to work! V was amazing and had the best attitude that I could have asked for!

Published 3 years ago

Always good food and quick service

Published 3 years ago

The brown rice in my burrito bowl was undercooked and crunchy. The fajita veggies were practically raw and twice the width that they are normally. My mother's white rice in her bowl was overcooked and mushy. The chicken in our bowl was burnt not grilled. The chicken was so burnt it was unable to be chewed and tasted just like char. Both of our meals were so gross we ended up tossing them in the trash. This was the worst Chipotle experience I ever had.

Published 3 years ago

Published 3 years ago

This is literally the best Chipotle in the area! No matter when I go, the food is always prepared well. I cannot say the same for the Hoover locations. Went to the one by the galleria Friday and it was awful. Chicken was burnt and the rice was under cooked.

Published 3 years ago

Awsome

Published 3 years ago

For months now they've had a sign on their door saying online orders only due to a shortage in staff. The sign has been off and on, alternating every few days between having an open lobby or only taking online orders. Although there are usually 5ish staff sitting inside the store doing absolutely nothing. How has no one complained about this? The owner of this location is a joke.

Published 4 years ago

Published 4 years ago

Horrible.

Published 4 years ago

Best food ever! Great people!
I understand they are short handed right now but they’re doing an awesome job

Published 4 years ago

Fresh as always and a good healthy bowl for lunch.

Published 4 years ago

Published 4 years ago

DELICIOUS DELICIOUS

Published 4 years ago

Published 4 years ago

I'd give them 0 starts if i could. completely overcharged me and shorted me for something i get all the time. mexican man that seemed to be a manager or owner was probably the most rude and unprofessional person i've ever encountered. told me "if i had a problem then call customer service". wouldn't go here ever again nor want to work here.

Published 4 years ago

Always Great!!

Published 4 years ago

Published 4 years ago

love this place! flora is the best cook in the building! she never disappoints with the steak. will be coming back regularly!

Published 4 years ago

I absolutely love chipotle grill. It’s my personal favorite for Latino/ Mexican. It’s ALWAYS SUPER FRESH. They have outside seating which is great for this time of year (June 2021) . I always order the three tacos, crispy , barbaquoa + additions. The queso is top notch and they have many varieties of salsas. A+ 5 stars.

Published 4 years ago

Published 4 years ago

The food is always fresh and the staff is very pleasant.

Published 4 years ago

I think we all thought they would have more to choose from. However, we all thought that what we had was pretty good. My daughter had a chicken burrito, my grandson had steak tacos, and I had steak salad. We all thought the taste was good. When they were making them, they said mild, med, or hot. My grandson said med. He didn't know they meant salsa, which he does not like at all. He tried them, but then gagged. We took them back up and I told the manager, who was the one who put the salsa on, that my grandson didn't know he was referring to salsa. So they made them again and my grandson said they were good then. Overall, tasty, but we all expected something a bit more impressive with all the hype you hear.

Published 4 years ago

Actually signed in to google just to warn people of this. This is not possibly, but 100% the worst chipotle in Alabama. Shockingly enough, the chipotle in Tuscaloosa has better service. I award you 0 points, and I’d take the 1 star away if I could.

Published 4 years ago

Great food and all around good service

Published 4 years ago

LITERALLY THE WORST CHIPOTLE.

They constantly forget things from my orders/get things wrong. The drink machine is literally ALWAYS out of syrup or not working.

Please I beg, fix it!!!!!!!!!!!! I love chipotle but I will be visiting a different location from now on.

Published 4 years ago

Published 4 years ago

Checked out this Chipotle while in the area for lunch. This is my first visit to any Chipotle before.

I compare my experience to a Mexican Subway. You pick what you want and then add toppings from there.

I chose the burrito and my wife the salad. The topping chooses where limited and few. My steak was overcooked and chewy. I asked for sour cream and the amount that was added over powered any other flavor that my burrito might have. (It was dripping with sour cream)

My wife ordered bbq beef with her salad. When asked if it was beef or pork. The response was , “I don’t know but it’s called barbecue”

For fast food Mexican it was a step above Taco Bell but no where near as good as Taco Mama. The price for a salad and burrito was well over $20.

Service was quick but not friendly. Would not recommend, might try another location one day and see if it is any better.

Published 4 years ago

It's Chipotle, so pretty good all around.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Always good

Published 4 years ago

Excellent as always!

Published 4 years ago

Food is outstanding

Published 4 years ago

Published 4 years ago

Quick and great food. You can never go wrong with this spot. I got the cauliflower rice but I didn't notice too much of a change in flavor because of it. I dont think I would order it again.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Is a good food and the workers really friendly. Y good service

Published 4 years ago

Published 4 years ago

One of the absolute best restaurants you can eat at.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

One of the girls in line was so rude when we tried to explained her something about the orden we placed online. Glad the manager stepped up

Published 4 years ago

Published 4 years ago

Fair.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Nice . Clean. Pretty fast

Published 4 years ago

Published 4 years ago

It's a very good place fast food 🍲

Published 4 years ago

Great food!

Published 4 years ago

I have never faced an issue with chipotle before, but today I had an issue with the sanitizing parts, one of the coworker is literally coughed on the sparkling water that I order from the fridge and the other girl that she add the ice on the soft drinks machine she pick up the ice that falling from her with her bare hand and put it back into the drinks machine. Sorry chipotle but we are human , and coronavirus is everywhere.

Published 4 years ago

Always good service

Published 4 years ago

Almost $13 for a carne asada bowl with steak so tough I couldn't chew it and bland seasoning.

Published 4 years ago

Published 4 years ago

I have loved Chipotle forever! Though, I ordered postmates today and had a bad experience. The service was great and it tasted great until I found a hair in my food!!! I have never had a problem like this and haven’t noticed the sanitary issues in the restaurant, but I was tremendously disappointed and disgusted at my findings! I hope this helps!

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Great service. Call ahead order usually ready when I arrive.

Published 5 years ago

Customers love this establishment!!

Published 5 years ago

Food was delicious, customer service is great!!

Published 5 years ago

Fresh food fast service

Published 5 years ago

Published 5 years ago

Published 5 years ago

Quick and prompt service

Published 5 years ago

Steak Bowl was awesome

Published 5 years ago

Professional staff, good variety and delicious.

Published 5 years ago