Chipotle Mexican Grill

I asked for extra rice and every time they never put it and the portions are very small when you order to go!!

Published 7 months ago

The food was pretty good, I loved Chipotle, but the flavor was lacking just a rad today, and the tortilla was not heated up enough. Overall, I recommend this place after tweaking a few things.

Published 7 months ago

They give you HUGE portions here! Nothing at all to complain about. I had my burrito bowl delivered and it was still warm, overfilled with plenty of guac and meat, they do not short you on anything. 10/10

Published 8 months ago

They closed at 11, I arrived at 930. Food Counters were dirty. They were out of sour cream and corn. Not coming back in the evening anytime soon. Didn’t like spending the money for 1/2 the bowl.

Published 5 months ago

Lady with short hair and arm tattoos will ignore you multiple times instead of ringing you up. She will have you standing there wondering what else is wrong the place and then you will be inspired to take pictures. Forks facing up so everyone can touch the part that touches your food. Nice.

Published 3 years ago

Walked in and was greeted by very loud music from behind the counter, made it really hard to hear anything. After waiting in line I got to the counter and was not greeted or asked what I wanted. Instead an employee just stared at me and kind of just shrugged at me. I took this as a sign that he wanted to know what I wished to order. I then told him what I wanted and he grabbed the bowl, and then started to stare at me again. I was a little confused by this until he pointed at the rice and shrugged again. I told him the rice I wanted and then he pointed at the beans, he used zero words to communicate with me and then passed my bowl down the counter to the next guy in line who made me wait 2 full minutes before he got to me. I told him I wanted a little bit of medium salsa and he just dumped a full spoonful of it on there basically drowning my bowl in it. Maybe he couldn’t hear me due to the fact that he had air pods in, he must not have liked the loud music they were playing in the kitchen. I complained to the lady at the counter about the experience and she assured me that it’s always like this, unbelievable. I went to the dinning room to sit down and eat and had a hard time finding a clean table to eat at. While eating at the table, staff members came over to clean up the dinning room. They dropped the metal Lids into the metal tea containers and dragged the steal bottom chairs on the concrete floor while I was trying to enjoy my food. I swear they also turned up the loud music in the kitchen because I could barely hear my friends and I could not even hear the dining room music. Upon leaving there were no trash cans to place my trash into, which after this whole experience I honestly didn’t feel bad for leaving my trash on the table. I was really blown away with how crumby this experience was, I’ve been to a lot of chipotle’s and have never had this bad of a time. I would not recommend anyone come to this location for dinner after 7 pm, it seems like the staff had just given up and were upset that I was there.

Published 2 years ago

The steak was really good, pretty fast service. Tables a little dirty but it didn't stop me from eating. They are not gready with the servings, AVOCADO HEAVEN! They put on so much avocado on my tacos that my cholesterol levels went down with each bite..mmmm

Published 10 months ago

Ordered online for pick up, went in and waited for 30 min no food. Finally went to ask about it and they said they were working on it. Everything was dirty and not stocked at all. Food was ok nit fresh for the amount of time we had to wait. Most employees were standing around besides the 2 fixing everyone's food.
Definitely need some time management training and proper cleaning training.

Published a year ago

Published 4 months ago

Always alot of help!

Published 4 months ago

They closed at 11, I arrived at 930. Food Counters were dirty. They were out of sour cream and corn. Not coming back in the evening anytime soon. Didn’t like spending the money for 1/2 the bowl.

Published 5 months ago

Amount of food keeps getting smaller and smaller.

Published 5 months ago

1st time there. Great food.

Published 5 months ago

Alway a great bowl and large chips n guacamole!! 💯💯💯💯💯

Published 5 months ago

Came at 900 pm they close at 10 everything was getting cleaned up and shut down. Apologized for bothering them and walked out. Great customer service. Lol

Published 6 months ago

Published 6 months ago

Un lugar excelente para disfrutar de una buena comida.

Published 6 months ago

Published 6 months ago

Published 6 months ago

IF I COULD GIVE A 0 I WOULD!!!! They pick and choose who to give food too. Says the white rice is only for online orders. I asked to speak to the manager and the employee started smirking like it’s funny. How do you get to pick and choose who you want to give certain items too.

Published 7 months ago

Published 7 months ago

so good you must try

Published 7 months ago

I had place and order and they completely mess up my order. I'm trying to call to get my order right but I jeep getting a machine. Zero customers service.

Published 7 months ago

The food was pretty good, I loved Chipotle, but the flavor was lacking just a rad today, and the tortilla was not heated up enough. Overall, I recommend this place after tweaking a few things.

Published 7 months ago

Published 7 months ago

I asked for extra rice and every time they never put it and the portions are very small when you order to go!!

Published 7 months ago

Published 8 months ago

Muy bueno

Published 8 months ago

I went to the new Chipotle on I10 west and they served us enough food not like the one on garth rd. We pay over 60 bucks and they sure do skim on stuff. So I'd rather drive to the new location to eat no skimming there.

Published 8 months ago

They give you HUGE portions here! Nothing at all to complain about. I had my burrito bowl delivered and it was still warm, overfilled with plenty of guac and meat, they do not short you on anything. 10/10

Published 8 months ago

The food was great. I just couldn't believe the prices. Three of us ate bowls. Price was $51.

Published 8 months ago

So good 😊

Published 8 months ago

Silus gives great customer service and always does it with a smile!

Published 8 months ago

Go to Fast Food chain!

Published 8 months ago

Published 8 months ago

Personal atento y educado

Published 8 months ago

Published 9 months ago

Published 9 months ago

Published 9 months ago

I’ve eaten here 30 times over the past 35 days I’ve been tracking but the portion sizes are terrible.

Published 9 months ago

I eat chipotle every other day, noticed my double chicken missing 💔

Published 9 months ago

Published 9 months ago

DoorDash this and they forgot my damn chips then they make the burrito wrong and put sour crème in and I’m allergic hate this place

Published 9 months ago

Horrible customer dirty location! The manger is horrible and hates his job!

Published 9 months ago

Published 10 months ago

The steak was really good, pretty fast service. Tables a little dirty but it didn't stop me from eating. They are not gready with the servings, AVOCADO HEAVEN! They put on so much avocado on my tacos that my cholesterol levels went down with each bite..mmmm

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

They denied me service at 10:30pm

Published a year ago

Published a year ago

Published a year ago

Really big portions of food, great place

Published a year ago

Published a year ago

Chipotle is all good! My niece has figure out how to get the best bang for her buck, by ordering certain this when she orders.

Published a year ago

Published a year ago

Bowl

Published a year ago

Siempre me ha encantado la comida de aqui, la atención super rápida, muy amables cualquier ubicación de chiplotle Mexican Grill es excelente 👌

Published a year ago

As good as they can

Published a year ago

Best Chipotle I’ve ever been to which is only like 7 total but still

Published a year ago

Published a year ago

I like it that I can see the food. The food is always fresh.

Published a year ago

My husband and I came to this location right after finishing up Door dash we both are food drivers we always come to pick up orders and decide on having Chipotle tonight right after our last orders . When we got there we ordered food and paid I also did not get my receipt the printer was not working. They had forgotten my drink and chips and I reminded them and gave them to me. Then my husband head to the restroom for a minute and came back right away and stood there asking me what kind of drink I wanted at this time I was setting in the lobby waiting on my husband to finish up getting my drink so we could head out then suddenly the manager came straight at my husband telling him with an attitude lobby is closed lobby is closed 😳 I got up and explained to her that he was just getting the drink we were not planning to stay and she answered (Well it sure didn't look like it your were setting down ) at this point I was so upset I am 30 weeks pregnant and I just finished doing deliveries and my feet and back are killing me. What is so wrong about sitting in the lobby waiting for my husband I just don't understand people sometimes. I also wanted to note here that while I was there I did notice that there staff were cleaning up spraying chemicals near the food and not wearing gloves. Hopefully this would not happen again to no one.

Published a year ago

Very enjoyable to eat, quick, easy, and delicious.

Published a year ago

Published a year ago

Published a year ago

This review is simply because of the excellent service we always get from Silus. Im sorry if I spell it wrong. His customer service is always top notch. He is always smiling, and very friendly.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

I love ordering ahead in the app and having it ready for pickup.

Published a year ago

Okay so I love Chipotle always have I think that this one has a really neat Market setup what I'm trying to say is that I really like the feng shui of this particular establishment. However I will say the last time that my mother and I dying there everything was good but we both got a little shorted on our meat hers was the Carnitas mine of course the carne asada now I don't want to give them too much of a mark against them and give them a bad review cuz it was just one time but maybe we could tell the young gentleman behind the counter there he could be a little heavier handed with some of the meats there other than that chipotle keep it up.

Published a year ago

Published a year ago

Published a year ago

House music is bumping, in this chipotle I love it!!🎛️🖤 Friendly staff as well

Published a year ago

Mid

Published a year ago

Good food

Published a year ago

I ordered 1 burrito it cost 18.00 that was just unreal for me and the people behind the counter were being skimpy about it to I couldn't believe that.

Published a year ago

The bowls were made exactly the way we wanted. The bowls were hot and fresh.

Published a year ago

I haven't been in a few months, and I wasn't disappointed. The food was fresh and delicious. There was only 1 employee on the line, and he was working hard. I'll definitely be going back.

Published a year ago

Bland & fatty

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Staff is super friendly and the food is always on point.
I appreciate their positive attitudes when dealing with customers. It definitely goes a long way, and it keeps people coming back to this location.

Published a year ago

I always get extra dressing with my salads and never been charged. Okay that’s fine charge me but I was charge for 4 side of dressing 1.60 for a cup that’s not even half way full, that’s the only reason why I ask for extra. I just think it’s ridiculous to pay 6.40 for dressing cups that aren’t even all the way full.

Published a year ago

Foods good. I like the bowls.

Published a year ago

Ordered online for pick up, went in and waited for 30 min no food. Finally went to ask about it and they said they were working on it. Everything was dirty and not stocked at all. Food was ok nit fresh for the amount of time we had to wait. Most employees were standing around besides the 2 fixing everyone's food.
Definitely need some time management training and proper cleaning training.

Published a year ago

Published 2 years ago

The red sauce is 🔥 🥵 HOT

Published 2 years ago

Megan is the manager up here she's the African American woman very respectful takes care of her customers they were out of white rice the Lord disappointed and mad at 9:20 and my wife was really looking forward to that but she handled things pretty good I went back to get Megan's name I didn't know it at the time so not to disturb her because she was working I asked Maria refused to give me your name told me to go ask her I said well can I get your name and she said what are you before I said well I call corporate and I give reviews Maria decided to tell me no well she wouldn't refuse to give me her name and turned around and walked away just very disrespectful I get to go out with my granddaughter once a week and we chose to party tonight kind of put a damper on it I like to give reviews especially good ones and this was to be a five-star review but Maria decided to be rude and disrespectful for no reason she had no idea what I wanted she asked me why I wanted to make its name before I found out what it was and I told her I wanted to call corporate while I call corporate to give a good review maybe I should have said to give a good review I don't know but it doesn't matter you don't message to me listen for you treat a customer and I've never been treated that way that chipotle before but hey this is the first time for everything it's just kind of sad that this is where I live Baytown maybe you guys can correct the problem maybe she just needs an attitude adjustment I don't know maybe she's having a bad night but I don't think it should reflect upon the customers I don't think we should have to deal with her problems whatever they are and I am sorry I will keep her in my prayers Maria please help her

By the way I did say something to Megan the manager about Maria I told her what I was but I was going to leave it in the review but I don't know what she could do about that I don't know

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

I placed an order online. Went to pick it up and my chips was not in my bag when I called the store it rang forever. I hung up and tried the chat bot that was the worse going back and forth trying to voice my complaint. So I called the store back after the phone rang about 50 times someone answered when I was explaining what happened someone was talking over me and all of a sudden I heard my bad and they hung up. This is the second time they messed up my order. Do better Chipotle.

Published 2 years ago

Everyone here is super cool and they fill up my bowl every time!!! Brittany is amazing.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Saw roaches crawling next to someone cutting meat. Instantly walked out

Published 2 years ago

Published 2 years ago

Published 2 years ago

Worst customer service experience I ever had. I placed my order online they made it wrong and when I told them the employee told me to get back in line to I asked for a refund the manager was so rude I won't be coming back.

Published 2 years ago

Published 2 years ago

Published 2 years ago

The best chips and queso. Too bad they are so expensive. Seriously, the regular size is ridiculously small..

Published 2 years ago

Published 2 years ago

Published 2 years ago

Love the food. Can always make it different. Not much of an atmosphere, very cold feeling.

Published 2 years ago

Published 2 years ago

Food is great

Published 2 years ago

Extremely disappointed. When rice is your major base ingredient - I always receive more rice than I ever get anything else - I expect it to be cooked correctly. I estimate I got 20 to 25% rice hard enough to possibly crack teeth. Had I discovered this before I left - it was take out - I would have asked them to replace my order with edible rice.

Published 2 years ago

The absolute worst location, food is bland, almost under cooked, bugs sitting on the protective glass

Published 2 years ago

Food was really good. The facility could be cleaner than it is and the flys are really bad inside the building. I did not see any Flys on the food but definitely all around the customer area.

Published 2 years ago

It's OK. Loud music out of ingredients. This was the 2nd time I've gone at night and they were out of ingredients??? Idk but it's getting obvious this location needs serious management based off recent reviews and my experience.

Published 2 years ago

Fresh food. Always good service.

Published 2 years ago

Chicken was burnt. Guacamole had the skin in it. Not impressed but it's baytown kids they don't pay attention

Published 2 years ago

Published 2 years ago

Published 2 years ago

I order to the wrong chipotle using the app! They took care of it! Was very much appreciated!
Although I wish the app did have a “you are far away from this location- are you sure you want to order from this place?” Like other food ordering/delivery apps.

Published 2 years ago

First off, I was not greeted or asked what I wanted when I came in. The girl just stared at me until I greeted her.

Second of all, my plate was not worth the $16 I payed for. This is the second time this young lady barely puts food on my plate.

Published 2 years ago

The rice is never cooked enough, very important for your stomach to have the rice cooked good

Published 2 years ago

Food poisoning.
Sick for about 2 days, bf had to miss work. Not worth it

Published 2 years ago

Published 2 years ago

Food was ok service was horrible.

Published 2 years ago

Published 2 years ago

Walked in and was greeted by very loud music from behind the counter, made it really hard to hear anything. After waiting in line I got to the counter and was not greeted or asked what I wanted. Instead an employee just stared at me and kind of just shrugged at me. I took this as a sign that he wanted to know what I wished to order. I then told him what I wanted and he grabbed the bowl, and then started to stare at me again. I was a little confused by this until he pointed at the rice and shrugged again. I told him the rice I wanted and then he pointed at the beans, he used zero words to communicate with me and then passed my bowl down the counter to the next guy in line who made me wait 2 full minutes before he got to me. I told him I wanted a little bit of medium salsa and he just dumped a full spoonful of it on there basically drowning my bowl in it. Maybe he couldn’t hear me due to the fact that he had air pods in, he must not have liked the loud music they were playing in the kitchen. I complained to the lady at the counter about the experience and she assured me that it’s always like this, unbelievable. I went to the dinning room to sit down and eat and had a hard time finding a clean table to eat at. While eating at the table, staff members came over to clean up the dinning room. They dropped the metal Lids into the metal tea containers and dragged the steal bottom chairs on the concrete floor while I was trying to enjoy my food. I swear they also turned up the loud music in the kitchen because I could barely hear my friends and I could not even hear the dining room music. Upon leaving there were no trash cans to place my trash into, which after this whole experience I honestly didn’t feel bad for leaving my trash on the table. I was really blown away with how crumby this experience was, I’ve been to a lot of chipotle’s and have never had this bad of a time. I would not recommend anyone come to this location for dinner after 7 pm, it seems like the staff had just given up and were upset that I was there.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Absolutely horrible customer service! Will never go again! Instead of paying attention to what we were trying to order they were talking to each other. Food taste like taco bell!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Doesn’t compare to others Chipotle restaurants. Guacamole tasted like potato salad I won’t go back to this one

Published 2 years ago

I was at the store approximately 6:30 on Sunday February 5, 2023. I’ve never had worse service anywhere. I had an order of 5 items. Two burrito bowls, one chicken and one beef, one quesadilla and two burritos with different ingredients. They didn’t mark any of the items so we were unable to tell what each one was. When I asked they couldn’t tell me, they didn’t roll the burritos so when we open them everything fell on the floor. They didn’t offer to assist in anyway and acted as if it was an inconvenience that we were even in the restaurant. I’ve been to this location many times and had good experiences and some not as good but this by far was the worst of any restaurant anywhere. I should have known it may not be the best because when I came in I was the only one in line and asked about the quesadilla because I had had one there…the young man walked away with out a word of explanation a minute it two later a young man came out and started the order… the only one in the place with manners. My burrito bowl was the best it’s ever been BUT I’ll need to think long and hard before I return to this location.

Published 2 years ago

Great staff and good service speed, food is well cooked and always warm! Always sizzling!

Published 2 years ago

They overfilled my burrito. The sauce I asked for was spilling over the edge and really made a mess.

Not only that, but I got the pork meat option and it had a lot of gristle.

The customer service was also horrid. There was one girl who worked there who had a bad attitude. No one has name tags so I can't tell what her name was, but she really messed up the experience for my wife and I. My wife asked for extra sauce and the woman decided to get an attitude for no reason.

Whatever you do, do NOT go there in the morning. The night crew seems nicer.

Published 2 years ago

Got a burrito and 3 tacos. Stone cold. Girl couldn’t wrap a burrito. All the guac was on 1 end of the burrito. Worst… absolute worst ever. Turned me off of chipotle forever. Havnt eaten there in probably a year, was looking forward to it. Would have given 0 stars but that’s not possible.

Published 2 years ago

Published 2 years ago

Comida saludable a buen precio

Published 2 years ago

Published 2 years ago

Typical. Nothing bad to say.

Published 2 years ago

Published 2 years ago

Over price

Published 2 years ago

Published 2 years ago

The tofu bowls are delicious would go back!! You can't even tell its tofu it kinda taste like chicken and beef.

Published 2 years ago

Published 2 years ago

I love this place. Customer service is excellent

Published 2 years ago

Published 3 years ago

I highly recommend the staff wash all your veggies really good before serving them to people. I am always limited with my options when I eat outside. And I got a veggie bowl where I clearly!! Mentioned brown rice. I get back to work, and rice is missing. I come home with severe diarrhea and a high fever. The next thing I know, I have food poisoning.
Please, please, please wash everything multiple times before cooking or serving. Specially Lettuce and spinach. Also, please ensure your place is cleaning the juice/drink machines because you all have got me thinking about what went wrong. Was it the food, or was it the drink? The only day I eat from outside, and now I’m sick to the point where I am missing out on school and work.

Published 3 years ago

If you like chewing on fat try the new steak they have out. Half my steak I had to spit out.

Published 3 years ago

Published 3 years ago

Never order online from this place I ordered veggie quesadillas and when they arrived I got no veggies whatsoever. When I complained all they did was give me 5$ in credit I just wanted my food fixed this is my last time ordering from this company.

Published 3 years ago

FOOD WAS AMAZING as always! The restaurant was filthy, the workers were playing some rap garbage music. The workers weren’t super attentive. This was the dirtiest Chipotle I have been in

Published 3 years ago

Living in another town but I still make the drive to baytown since this is the closest Chipotle to me. However it seems every time that I come at night, vulgar music is playing loud on a speaker boom box to where you can’t even hear what the worker is asking for on your food item. I would understand if the store is getting ready to close, but on at 8pm on a Saturday night … when you still have customers in line to order AND in the lobby is ridiculous.

Published 3 years ago

Lying, over-priced, poor quality everything! Said that I had my extra tortillas twice... not in bag. Ordered a three taco plate for one price...paid for three individual tacos at $3 and change more total. Their new meat is horrible and I received a burrito with three pieces of meat on it! The rice was old. I've been a Chipotle fan for decades... NEVER AGAIN!!!

Published 3 years ago

Published 3 years ago

Love the vibe here ! Clean and super delicious for a quick dinner super nice people !

Published 3 years ago

Published 3 years ago

Service was awesome place was nice and clean food was fresh ! Love it here keep it up please ♥️🫶🏼

Published 3 years ago

Acceptable...!!

Published 3 years ago

Published 3 years ago

This location was very clean and moved really fast. There wasn't a long line like most locations.

Published 3 years ago

Good and fast

Published 3 years ago

This place is a rip off ...They charge an extra 20 percent than the prices advertised...did a sloppy job wrapping my burrito also

Published 3 years ago

Slowest chipotle ever. Usually only have one person serving walk ins and online orders. they also throw in online orders before you even if you've been waiting before they were made. They will also run out of items well before closing time and prioritize closing 1-2 hours before they close.

Published 3 years ago

Only 1 person is doing the in person orders as well as the online orders even though there's around 5 to 6 other employees behind the counter. Very slow service.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Great food and great service ever time I go here!

Published 3 years ago

Served us stale chips then the make manager w earring- was rude and dismissive when we asked for fresh ones. Another customer ahead of us, was requesting refund due to unsatisfactory food. Won’t return to this location. Terrible!

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Fast and easy

Published 3 years ago

Me And My Husband Tried It For The First Time Today And It Was SOOOOOO GOOD Im. Def. A New Chipotle Member 🤞🏾

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

We went around 1:30pm today. There was no line and it wasn't busy at all. The person serving gave us a small portions and was far from generous. Usually this location never disappoints when it comes to being generous.

Published 3 years ago

Delicious, fast and fresh! Nice employees: -)

Published 3 years ago

Published 3 years ago

Great services!!! Love the salads!!!

Published 3 years ago

Absolutely delicious 😋

Published 3 years ago

Published 3 years ago

Published 3 years ago

Please stop giving us such small portions of meat. I noticed you were giving me little by little to spread it out.

It’s getting ridiculous for the amount it is costing us.
You need to give full scoops that’s what’s the portions are.

I will speak with the manager next time and every time it happens.

When we get it to go it would be nice if you provided us with forks to go.

Published 3 years ago

I don’t know what happened today but food tasted different and got me and my friends sick… they have kids running that place.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Way to expensive

Published 3 years ago

Lady with short hair and arm tattoos will ignore you multiple times instead of ringing you up. She will have you standing there wondering what else is wrong the place and then you will be inspired to take pictures. Forks facing up so everyone can touch the part that touches your food. Nice.

Published 3 years ago

Great place, great food. Get questions, but skip the guac. Too pricey for the amount you get. Nice macros. 💯

Published 3 years ago

Good service great fresh food

Published 3 years ago

Everyone was so nice & made my food so perfectly!! Not too stingy with their proportions!

Published 3 years ago

Walked in just now only to be greeted with somebody yelling at me that they’re not open. Jesus, maybe lock the door until you’re open? No posted hours or open or close sign anywhere to be found on their building.

Published 3 years ago

What’s the point of making an order online if they don’t fulfill it?? Literally watched them standing there behind the corner looking around like they had nothing to do, waiting for the couple lil in line orders they had, while FIVE of us sat waiting for our online orders. Pitiful.

Published 3 years ago

Exelente

Published 3 years ago

Arrived at chipotle at around 830 pm. They didn't have beef nor chicken. Also, there was no sweet & unsweet tea AND no fresh waters. They only had carnitas and barbaco but it was very greasy and it almost looked like it was about finish as well. The employee was very sloppy when serving my bowl. The employee also had facial hair and not wearing a hair net. I truley believe that is important for the food handling industry. This is a very busy location and it should be managed with more attention.
When I got home my food was cold.! Not a happy camper.

Published 3 years ago

Published 3 years ago

Fast,efficient friendly and the food is great.
Keep up the good work.

Published 3 years ago