Chipotle Mexican Grill

I normally don’t complain on social media about restaurants, but the meal I received tonight from Chipotle was that bad. I ordered pickup—a salad with brisket for myself and a burrito with carnitas for my husband. I specifically asked for utensils and napkins, which were missing. When I opened my salad, the portion size was laughable—barely any lettuce, and the brisket came separate for some reason, with a small amount of meat. It was supposed to have fajita veges, but they were completely missing. My salad only filled half the container. My husband's burrito was ice cold, with hardly any meat. His burrito was also missing the fajita vegetables. I spent $30 on this meal. Extremely disappointing.

Published a year ago

The bowls have gotten more and more skimpy at this location. They don't ever seem to have enough staff, or the staff they have don't seem to care. My visit today was nothing short of awful. My bowl was pretty poorly made, there wasn't a sweet tea dispenser at the drink station. When I asked someone if I could get some from the back, I was told that they don't have any sweet tea. Have plenty of unsweet though! They didn't have any straws out. Speaking of straws, the trash can was the last one and the reason for this review. It was so full, you couldn't have put a straw wrapper on it. At this point, I'd almost rather go to Freebirds right down the street.

Published 10 months ago

Chipotle not sure what’s happening….but I purposely drove from Rowlett to Rockwall in hopes of a better experience but was disgusted and disappointed at the Rockwall location as well. The restaurant was an absolute mess. They employees in the kitchen were talking about how they need to work the afternoon shift because in the morning they get sent home and they don’t get hours while being rude to each other and complaining the whole time. The first bag of chips I purchased were stale, the second bag had brown burned chips with so much salt you couldn’t eat them, I went to the counter and the lady that was on the register was so rude and seemed like we were inconveniencing her, purposely ignored me and had a terrible attitude all together (7/23/2024 @1:20pm) they didn’t have straws, no spoons, large chunk of cheese in my sons bowl, chicken was not cut and tasted funny. The restaurant was so dirty. Will not be returning to this location.

Published a year ago

Charged me 14.95$! For this.. after I repeated multiple times, I felt like it wasn’t enough all in the bowl I even expressed my concerns when I paid And was immediately brushed off by a man checking out
At the register.All im going to say is I see exactly why there’s a lawsuit! Dont come to this location

Published a year ago

I think I’ve gotten bigger burritos at Taco Bell then the one I received. I got steak white rice red salsa queso, all I got was maybe 8 pieces of steak and a bunch of rice. The counter was disgusting, there was lettuce in the sour cream. Seems like they didn’t even attempt to wipe the counter. The young man making my burrito kept asking “anything else” after every topping i said. I would try to avoid this location.

Published a year ago

Sunday 4:30pm Carnitas super dry, (no rotation of food by that time, some of the carnitas stiff and cold )no white rice, one person in front. Front floor unpick up tables with out clean for 45min.

Published a year ago

Every single time I visit this location they are out of something or there is a 15 minute wait for something. Saturday...out of chicken...10 minute wait. Tuesday out of veggies...none even cooking. I visited again today (Wednesday) and they have no white rice. IT'S THE FIRST THING YOU PUT IN THE BOWL...AND YOU HAVE NONE. They never have enough help at this location. Today there were 14 people in line and one lady working the entire line and trying to run the register. I love Chipotle...but this location is not one that I'd recommend to anybody.

Published a year ago

I have been in several chipotle’s in the DFW area, and this location has been the dirtiest one. Every table was dirty with food all over, the floor was dirty as well and wet and the server tried to serve me old dried up pinto beans. Then he took my plate to the back and put some “fresh beans”. After all I didn’t eat because we all know what he did to my plate. I didn’t say anything to him because I didn’t want to embarrass my daughters.

Never again will go there!

Published a year ago

Published 10 months ago

Published 10 months ago

Came here for lunch. Long Line not enough employees. Ordered burritos and tortilla was super cold.

Published 10 months ago

Published 10 months ago

Published 10 months ago

I went to the location on 1-3-25 at probably 11:30 THE RICE WAS HARD AND NOT COOKED. THIS WAS A 49 DOLLAR ORDER THAT WAS RIDICULOUS!!!

Published 10 months ago

Published 10 months ago

Definately bad service although food was good but out of mild sauce. Was not so happy

Published 10 months ago

The bowls have gotten more and more skimpy at this location. They don't ever seem to have enough staff, or the staff they have don't seem to care. My visit today was nothing short of awful. My bowl was pretty poorly made, there wasn't a sweet tea dispenser at the drink station. When I asked someone if I could get some from the back, I was told that they don't have any sweet tea. Have plenty of unsweet though! They didn't have any straws out. Speaking of straws, the trash can was the last one and the reason for this review. It was so full, you couldn't have put a straw wrapper on it. At this point, I'd almost rather go to Freebirds right down the street.

Published 10 months ago

I have been in several chipotle’s in the DFW area, and this location has been the dirtiest one. Every table was dirty with food all over, the floor was dirty as well and wet and the server tried to serve me old dried up pinto beans. Then he took my plate to the back and put some “fresh beans”. After all I didn’t eat because we all know what he did to my plate. I didn’t say anything to him because I didn’t want to embarrass my daughters.

Never again will go there!

Published a year ago

Food is okay but customer service is atrocious! The portions they give you is a joke.

Published a year ago

Published a year ago

Published a year ago

Every single time I visit this location they are out of something or there is a 15 minute wait for something. Saturday...out of chicken...10 minute wait. Tuesday out of veggies...none even cooking. I visited again today (Wednesday) and they have no white rice. IT'S THE FIRST THING YOU PUT IN THE BOWL...AND YOU HAVE NONE. They never have enough help at this location. Today there were 14 people in line and one lady working the entire line and trying to run the register. I love Chipotle...but this location is not one that I'd recommend to anybody.

Published a year ago

Published a year ago

Charged me 14.95$! For this.. after I repeated multiple times, I felt like it wasn’t enough all in the bowl I even expressed my concerns when I paid And was immediately brushed off by a man checking out
At the register.All im going to say is I see exactly why there’s a lawsuit! Dont come to this location

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Charged me double chicken for one full spoon of chicken at first they only put half of it

Published a year ago

Published a year ago

This is pathetic and unacceptable! $14 for this????

Published a year ago

Always dirty and their soda machine is ALWAYS out of order... especially the Mr Pibb and coke is always flat. Don't charge for sodas if you're not going to fix it.

Published a year ago

Customer Service at this location is absolutely terrible! They are supposed to open at 10:45a and the doors weren’t unlocked until 10:50a. We got in there and they were still setting up. Not a single person acknowledged us. They weren’t even set up yet! We waited for 7 minutes and then walked out. Very disappointing and rude experience! 1/10!

Published a year ago

Published a year ago

My order was totally messed up .

Published a year ago

My girl friend got a veggie bowl that comes with guacamole. They tried to charge her for the guacamole. On top of that they didnt even try to close the top of the guac container and everything in the bag was covered. Not very satisfied with the customer service along with the declining food quality

Published a year ago

I went in today and it was an unorganized mess. The line was long and when it got time to make my order the counter was filthy. The guy making my order didn't properly wrap my burrito and the tortilla tore. He left it unwrapped in the foil. Please train the employees before having them serve customers.

Published a year ago

Published a year ago

Restaurant was filthy about an hour before closing. Clearly no one was cleaning. Decided to eat outside and when I tried to go in to throw away my trash 20 minutes before they closed they had already locked the door. Probably won’t be back

Published a year ago

When I tell you this was the nastiest chipotle ever is a huge understatement. I came in at 10pm an hour before closing all the tables a mess in lobby. The line was extremely disorganized lettuce in cheese, cheese in sour cream etc. I manage restaurants and fast food and this place needs new management ASAP!

Published a year ago

Very horrible delivery service

Placed an order by 6:44pm, told it would arrive at 7:19pm , it’s currently 7:55pm and I’m yet to get my order. The number posted here is a bot and can’t comprehend.

First and last time.

Published a year ago

I normally don’t complain on social media about restaurants, but the meal I received tonight from Chipotle was that bad. I ordered pickup—a salad with brisket for myself and a burrito with carnitas for my husband. I specifically asked for utensils and napkins, which were missing. When I opened my salad, the portion size was laughable—barely any lettuce, and the brisket came separate for some reason, with a small amount of meat. It was supposed to have fajita veges, but they were completely missing. My salad only filled half the container. My husband's burrito was ice cold, with hardly any meat. His burrito was also missing the fajita vegetables. I spent $30 on this meal. Extremely disappointing.

Published a year ago

The place is very dirty and the food is cold

Published a year ago

Horrible but horrible way to have your food serve , I when today at 4:45 pm some i don’t know the name of the girl who was serving the food in the front but I had ask to get a burrito and she was doing everything so fast and disgusting that at the end when she was rapping it all together the tortilla tored up and I told her I’m not eating that and she got another tortilla she was mad then she didn’t even let the tortilla warm up and she got the new tortilla and got the old tortilla with the food inside and move it to the new tortilla how disgusting and unprofessional way to do ! I pay $15 for nothing I throw my food away because it was cold and all mixed and stuff !

Published a year ago

Published a year ago

I think I’ve gotten bigger burritos at Taco Bell then the one I received. I got steak white rice red salsa queso, all I got was maybe 8 pieces of steak and a bunch of rice. The counter was disgusting, there was lettuce in the sour cream. Seems like they didn’t even attempt to wipe the counter. The young man making my burrito kept asking “anything else” after every topping i said. I would try to avoid this location.

Published a year ago

Published a year ago

This is the filthiest place that I’ve ever been. Every table in the facility was dirty . How are you out of Queso at 5pm in the evening. Also, the chips were stale. I watch the lady make food and with the same gloves go to the back and bring back paper bags. Clearly being clean was not an object. The floor was extremely nasty as well. I instantly told my family we are not dining in. Why was there food spilled all over the place where it’s prepared and also next to the register. The group behind us was looking so confused and immediately began to complain. I will never visit them again and they give the company a very bad name.

Published a year ago

Terrible protein portion sizes for the price. Try Qdoba

Published a year ago

Listed hours are wrong.

Published a year ago

Yikes.

Published a year ago

Published a year ago

Called the store 27 times and Noone answered. I'm not even trying to order food nor did I have a complaint.

Published a year ago

Published a year ago

I Used to come here all the time but it seems like within the last couple months maybe three months somethings different and the staff is rude and the last couple times I came in a couple staff members were gossiping and talking about things that they shouldn't talk about at work. Be careful don't spend your money here, go elsewhere. The Best thing this location could do is fire anybody they have hired in the last 3 to 4 months or just the whole team and start over

Published a year ago

This is the worst chipotle. I would rather drive further to the one in Rowlett then eat at this one. The portion sizes are really a problem. I don’t know if the staff doesn’t want to keep cooking throughout the day so they just give customers less food to make it last longer for them, or they just think it’s ok to give everyone half the recommended portions but either way it’s not ok. And when you ask for more they have a bad attitude and try to charge you more for the correct amount. This location definitely needs to train their employees better. Also, my last bowl had something rotten in it. Chipotle quality control addressed the issue for me and refunded me so I am thankful for that but this location has to get it together.

Published a year ago

If I could have given a zero that’s what I would have given . You get a x large burrito with a couple pieces of meat then when I asked for extra she put two pieces of meat on their they have gotten their last dollar from me

Published a year ago

Published a year ago

good for to-gos

Published a year ago

Published a year ago

Published a year ago

I have visited many Chipotles, but this has to be the worst one. It was extremely dirty and the trash cans were overfilled. The service was not great. It seems they could use more staff to provide better service. I would never visit this location again. It made my husband and I never want to eat here again.

Published a year ago

Published a year ago

Chipotle not sure what’s happening….but I purposely drove from Rowlett to Rockwall in hopes of a better experience but was disgusted and disappointed at the Rockwall location as well. The restaurant was an absolute mess. They employees in the kitchen were talking about how they need to work the afternoon shift because in the morning they get sent home and they don’t get hours while being rude to each other and complaining the whole time. The first bag of chips I purchased were stale, the second bag had brown burned chips with so much salt you couldn’t eat them, I went to the counter and the lady that was on the register was so rude and seemed like we were inconveniencing her, purposely ignored me and had a terrible attitude all together (7/23/2024 @1:20pm) they didn’t have straws, no spoons, large chunk of cheese in my sons bowl, chicken was not cut and tasted funny. The restaurant was so dirty. Will not be returning to this location.

Published a year ago

The host on 7/22/2024 @ 2:38pm - H - wanted to check me out before i completed my order. Besides that case, it’s a well ran restaurant. would be better if i didn’t get the rush out experience.

Published a year ago

Sunday 4:30pm Carnitas super dry, (no rotation of food by that time, some of the carnitas stiff and cold )no white rice, one person in front. Front floor unpick up tables with out clean for 45min.

Published a year ago

Published a year ago

Published a year ago

My bowl barely had any lettuce and was only half full. The guacamole was already brown, which was gross knowing it had to have been pretty old for that

Published a year ago

Published a year ago

Published a year ago

Published a year ago

We came here for a weekend lunch with a party of 6. They were relatively busy and we felt a little rushed along in line. The food was very good and the store was somewhat clean.

Published a year ago

Absolutely awful experience. Ordered through the app to pickup in the store. All burritos and bowls ordered were 90% rice. Maybe 2 bites of chicken, minimal cheese, sour cream and salsa. Chipotle has seriously fallen off. Especially this location.

Published a year ago

Messy food service line, terrible service, workers didn't want to go in the back to get small bags of chips for the kids meals, all the tables were dirty so we got it to go, trash cans all full, several sodas were out, cold and unseasoned food.

Published a year ago

Published a year ago

Love it! It's my favorite place to eat now

Published a year ago

Published a year ago

First and last time here. The service was awful. I didn’t get a receipt. The price was overpriced for just two people 42.

Published a year ago

Published a year ago

Used to be the best place to go. Manager/Owner operator should review on their staff. The lady really has a very bad attitude. We are not going to dine at this place anymore.

Published a year ago

I wasn’t going to leave a review but the workers at this location need to learn customer service. I’m tired of walking in and them being so rude. It’s not my fault you got called into work to do the job you applied for!

Published a year ago

So it was my first time to this Chipotle and I have to say the atmosphere was great as well as the food. They keep it well maintained and of course the food always is fresh and has good flavor.

Published a year ago

As soon as we got inside the guy at the front had a rude attitude towards us , we saw them cleaning and asked them if they were still open, he shouted , “ yes it’s still open “ as he was putting himself on gloves , had to walk out .

Just to make sure we walked in at 9:30pm , it says they close at 11 pm

Published a year ago

Bad food. Bad customer service. The employees had a rude attitude.

Published a year ago

Minimum wage workers can’t even suck up their reality and make the food and do the job they were hired to do. Food barely had chicken and was room temperature AT BEST. Hire some illegals to get the job done right without a complaint.

Published a year ago

I was trying to point what I experience in this location but when I see the reviews of the other peoples , it's exactly 💯 the some problems ( small, small food and very very high prices) with very bad quality...
But the problem is ( chipotle see the reviews and the comments) but nothing changes...
So WHAT A FUNNY LOLOLOL
NO RECOMMEND PEOPLE TO WASTE THERE MONEY OR YOU WILL DO AS SAME AS THE PEOPLE DO BEFORE YOU ( just review and comment) and nothing changes

Published a year ago

Placed an order online, went to pickup on time, and found that they didn't work on the order because they ran out if guacamole, I asked to replace it with Queso and off course they didn't do.

Published a year ago

Update: We tried pick up multiple times and order is always ready in time and we also eat in store and had no issues, portions are big and we are happy. We'll order more as long as portions are consistent and no ingredients missing.
I'm done with Chipotle, they managed to "loose" my order, had to spend 30-40 min there and show them proof of my order from my email before I got it. I placed the order via their for future pick up at 2PM same day, got there and waited asked few times about my order, they said don't have it, later told me it was pushed at 2:20PM, at 2:20PM another employee comes out, maybe manager, tells me they lost my order and to show her email confirmation, struggled to get the email because of bad reception. Finally I got the email loaded and she took a picture of the order and told me they will prepare it. What a bad service, I'll never go back.

Published a year ago

Published a year ago

On point my Chipotle family!!! Chicken al Pastor was delicious!!!!

Published a year ago

they skimp on the portions here

Published a year ago

Inconsistent serving sizes. I've gotten used to clean my own table before using it. Just kids playing around working here. Don't feel welcomed!

Published a year ago

I am very disappointed in the portions, chipotle keeps going up in there prices but keep going down In there portion sizes and quality. The food taste super bland and just a complete waste of money

Published a year ago

I ordered a barbacoa burrito, unfortunately they put a very small portion of barbacoa, I basically bought a rice and bean burrito so I decided to add double barbacoa which is another small portion at the cost of $5.55 which adds up to the total cost of my burrito at $18.13. Very disappointed.

Published a year ago

Anemic burrito with no filling. The taste of the food is consistent with Chipotle, the staffs promptness for services is great. The real reason you come here is for the burrito. They barely put any meat or filling in it. This go around it is almost exactly half the size of the normal burrito. This location has declined rapidly further ruining it's appeal.

Published a year ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

anagers don’t care if you talk to them. HORRIBLE MANAGEMENT, The worst location in DFW

Published 2 years ago

The food is as good as any other chipotle so that’s good. One thing that really upset me is I usually order a kids meal which comes with free chips, every time I go they never have the small chips so out of kindness the workers will give me the next smallest size (thankfully). Today I went in and ordered my usual and yet again they didn’t have the kids chips so I politely asked if I could just get a regular chip… The young man that was there claimed I had to pay for a regular chips because they had ran out… It wasn’t making much sense to me because for one: why couldn’t they just make a small bag of chips and two why am i paying more for something because YALL ran out? Horrible customer service all in all.

Published 2 years ago

Have ordered from this location multiple times, both in-person and through Uber Eats mostly because of convenience. This is one of those locations that will short change you on portions in-person and even more so if ordering online.

Customer service could definitely use improvement. I still remember a particular incident several months ago in which I had came in an hour before closing and the person behind the counter seemed upset that I came in. It was as if doing her job was an inconvenience.

I typically opt to go to the Royse City location rather than here if I have the time.

Published 2 years ago

Published 2 years ago

I ordered takeout and ate it at home. Food was delicious.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

This location is horrible with their portions. Do not recommend ordering online for pickup bc they will just stuff your burrito with rice and give you 1 little piece of chicken. Literally a waste of money.

Published 2 years ago

I wanted some good Barbacoa and Chipotle did not disappoint. I love their cilantro white rice, pinto beans, salsa, guacamole and sour cream all piled up together makes a delicious meal. I also had a Mexican Coke. Everyone was so nice. The place was clean, just a little small, but good for a brief bite. I suggest you give them a try.

Published 2 years ago

Great food, fast service.

Published 2 years ago

Published 2 years ago

Very good burritos and awesome atmosphere.

Published 2 years ago

Published 2 years ago

We went in an hour and a half before close, on a Friday night, and went to place an order to go and they refused to cook anymore steak, white rice or queso for the night. Horrible customer service, and I won’t be going back that’s for sure. To think I liked this place over Chiloso… at least Chiloso has good customer service.

Published 2 years ago

FIRST OF ALL DONT GO TO THIS PLACE!!!!! The treatment I received at this location has put me off of all chipotle’s ever again. In my opinion, this place should be closed down. First of all, the workers seem absolutely miserable. They kept huffing every time I asked for any extra ingredients in my bowl. Even the managers don’t care if you talk to them. HORRIBLE MANAGEMENT !!!! Portion sizes were laughable, they give you the absolute minimum amount of toppings. Even if there are set portions, no other chipotle is this cheap. Stingiest chipotle i’ve ever been to. Never coming here ever again. I advise nobody else to come here.

Published 2 years ago

Small portions poor customer service

Published 2 years ago

Esta muy rico accesible para toda la familia

Published 2 years ago

It's good but sort of fast food in a cafe style . Could use some Increased friendly
Spirit .
A tad pricy . For the atmosphere .
But always a good selection and choices

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Worst service. Please please don’t order from here . They never will send you the orders correctly . They never answer the phones

Published 2 years ago

Published 2 years ago

I’m at this location now attempted to order quesadillas and was told the quesadilla machine was off for the night. I went in at 9:40pm , they close at 10pm. I don’t appreciate being turned away when the store has 20 more operating minutes . This is not the 1st time I’ve had a bad experience here. Avoid this location if you can.

Published 2 years ago

Published 2 years ago

It took a while to get one order, then other was waiting on me. I'm a uber eats driver

Published 2 years ago

Now they have shrunk the servings and increased the price! Ef u mf...boycott this pos

Published 2 years ago

I brought a bowl like I usually do and lately it be less and less chicken in the bowl and more and more rice. Like this last time it 75 rice and a half scoop of chicken and then they basically charged me 5 for another half scoop of chicken. Just ridiculous

Published 2 years ago

Didn't like how the food 😕 looked

Published 2 years ago

Love this one

Published 2 years ago

Bad service

Published 2 years ago

I guess if you order 8 minutes before they close, you get treated like a dog and it’s the end of the world.

Published 2 years ago

Rude staffs, does not greet or acknowledge you at all

Published 2 years ago

I’ve only been twice and will make updates but overall ehh, service is ok not outstanding food was ok but portions both times where small ok update/edit 9-24-23 wow terrible service and got the order wrong paid $14.61 for a Bowl no drink plz at least get the order correct

Published 2 years ago

The worst chipotle EVER STAY TF AWAY ! Portions sizes are tiny for $20 ! They need to get it together, when I wanted I refund girl got a attidue ! Weirdo !

Published 2 years ago

Published 2 years ago

Published 2 years ago

Walked in at 6:30 and 3 key items were out. They had no steak, no brown rice, and no veggies. I had no issue waiting as others were doing so as well. The girl serving had a very bad attitude, the lady in the back rushed the person cooking this resulting is undercooked brown rice, chewy steak (with a lot of fat) and undercooked veggies. Terrible service and horrible food. Judging by the amount of negative reviews, clearly upper management does not care. They probably take home a nice salary and preach about quality 😒 don’t waste your money Here.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

This place is always out of ingredients every time I go in. I finally get tired of my food not being made the way I enjoy it, as a food industry vet, I get it that sometimes there’s either supply chain issues, a new kitchen manager etc, I ask the cashier if they got a new kitchen manager, no one seems to know why they’re always out of food. I would like a simple answer so that I can understand more and be patient with them, but whenever people act like they know nothing about why they can’t make food the way they’re supposed to, and give nonchalant idk answers it gives off the impression no one is looking into why they can’t make food how their customers ask or management isn’t being vocal or communicative to the people on the front lines fielding these questions from customers who get sick of coming to a place they’re willing to spend their money, wait in line for 10 minutes, just to get to the front and be told something as basic as rice is out. Or something as popular as the corn salsa is out. The lack (or pretend) of knowledge about the problem only makes the establishment look less competent to handle basic food pars and ordering accurate, volume based truck orders. As a previous manager at a training Chipotle store, I’m truly disappointed how much time I’ve wasted coming to this store and my favorite meal can’t be made with the mix of ingredients that makes it so good. So much potential in this place.

Published 2 years ago

The first time I went to the Chipotle in Rockwall, Tx I ordered a bowl of simply rice, chicken and queso. It was by far the worst absolute dish I’ve ever had. Not enough to feed a small child after asking for more the young lady put a quarter spoon of chicken on the bowl. But, it tasted decent. Now I waited about 2 months and ordered a chicken burrito with rice and queso. Unfortunately there was maybe 1/8 ounce of chicken on the whole burrito and it tasted like they must of soaked the chicken in laundry detergent. I have been eating at Chipotle’s all over Texas and most have been good. This restaurant in Rockwall is the worst Chipotle that I have dealt with from quality of food to customer service. I live here and won’t/can’t enjoy my favorite restaurant due to the lack of professionalism, no pride in quality of work, poor preparation of food and entrees. Absolutely poor quality, service and communication from everyone on their team. Horrible and waist of money!

Published 2 years ago

Published 2 years ago

Published 2 years ago

I think the manager helped us out and she just seemed to be in a hurry to get out on a holiday. The food was okay, just did not like being rushed through the line.

Published 2 years ago

Liked my burrito here!

Published 2 years ago

Published 2 years ago

If you want to be ignored by workers and who get mad for working, this is the location to go

Published 2 years ago

Muy rico pero un poko caro 🫰

Published 2 years ago

Workers are rude and make faces when you place your order. If it’s too much then why work in a fast-paced environment? Chips were less than half the usual amount. Sodas had a funky taste.

Published 2 years ago

Published 2 years ago

Can eat a plant based diet

Published 2 years ago

Service 10/10. Food quality 10/10. The only chipotle I will go to!

Published 2 years ago

Published 3 years ago

My sister in law placed a carry out order for my husband and he pulled two long pieced of hair out his bowl. I tried to called the restaurant it's automated and there is no way you can speak to management, you get an email to submit your issue and they will "call" you back. We were extremely disappointed being that we absolutely love Chipotle. Please in force a hair net policy and be more customer friendly.

Published 3 years ago

This place is a joke! Ordered a salad and got 12 pieces spinach!

Published 3 years ago

I came around 9:30 pm on a Thursday to get some good food and all their food is good no complain about the food . Good job guys
But it looks like they close early ,no forks ,no spoon; no straws all in trash drinks were put away too early too

Published 3 years ago

This location is routinely out of prepped items. And I’m not talking where it will be 5 minutes. I’m talking 20 minutes at least. I don’t know if they’re not following the prep schedule, don’t understand it, or if it needs to be updated but to make matters worse, they’re stingy with portions. How can you constantly run out of things AND be stingy. I hate that this is the only location in Rockwall. Whoever owns it should shut it down and start over.

Published 3 years ago

Ridiculous! the amount of meat they’re putting on online orders bowls is becoming non existent. From now on I’m ordering at the location and will make sure I get what I’m paying for.

Published 3 years ago

Don’t order ahead of time from this location. 90% chance that it will be wrong.

Published 3 years ago

COME ON YOU GUYS! What is happening in the world today. No one gives a dam nowadays. Is it just me or am I just over dramatic when I say these fast food restaurants and their employees and including the owners just don’t give a dam about customer service, quality, consistency, and most of all cleanliness. I’m starting to think even posting dam reviews, no one cares and seems to not want to make things better, but I’m going to do it anyway because Google owns this! Whatever happen to teaching our employees customer service and how to at least show or pretend that they have respect for the customers and themselves. I went into this restaurant and everything that I’m mentioning in this review are facts. There’s no food ready, or they don’t have it, the counter tops are disgusting, food of other colors are running into the next one. The cook thinks it’s funny to not have rice and meat available. The cashier looks stress because she’s the only one running back and forth to get Uber eats, and checkout customers. The server wants to scrape you the (backwash) leftovers from the bottom of the pan and make it stretch. Seriously Chipotle! Oh, and let’s not mention as you going down the line to put your order together, it’s not until you get to that item they say, “we don’t have anymore of that. EXAMPLE: I have a Bowl with no bowl, beans, but there’s no rice, corn, but there’s no meat, sour cream, but there’s no sauce, one teaspoon of cheese, and there’s no chips. Readers, you catch what I’m getting at. Why be open if you’re going to make me go to Walmart or Kroger to make a meal for my family. I guess I need to stop supporting fast food restaurants and making them rich for nothing because clearly I’m not getting nothing out of it but bad vibes. Dang, I had to give one star because it wouldn’t let me complete my review. Google you next.

Published 3 years ago

Delicious 🤤

Published 3 years ago

Begone satan

Published 3 years ago

Came for the new AL Pastor Chicken and was told they were out. Told they were out of Chipotle Tabasco Sauce and then asked another employee and they in fact did have some. This Chipotle has been going down hill. Used to be my favorite place to eat in Rockwall.

Published 3 years ago

Great personnel, very friendly, great food. Queso Blanco was best I have ever eaten. Guacamole was outstanding.

Published 3 years ago

DO NOT ORDER ONLINE FROM HERE THEY HAVE MESSED UP MY ORDER EVERYTIME I ORDER ONLINE. Also when you go to call because you’re already eating your food they don’t answer. Stay away from this chipotle and go to the one in Rowlett much better service or the new one in Royse City also much better and newer

Published 3 years ago

Published 3 years ago

Update 3/10/2023
I've upgraded my review to 5 stars. This location has shown consistent improvement. Last several visits have been what I expect from any food establishment.

Update 1/16/2023
Service and ingredient availability has improved. It is clear that someone is working on improving this location. Good job and keep it up. At this point, the only thing lacking is the online ordering. Food ordered this way is somehow not as good as ordering from the regular line. Tortillas are overheated/overcooked and beans look and taste like they've been sitting on the line all day.

Update 8/18/2022
Several visits over the last 4 weeks have shown much improvement in all areas. There is more staff and much better stocked items. I have not had to leave or wait due to missing items. I've increased my review by 1 star. Will check back in after a few months and adjust accordingly.

This is the worst managed Chipotle location I have ever seen. Constantly out of meats with staff preparing ingredients they already have plenty of and not what they are out of or low on. Order online and pick up you say? That's worse than standing in line because ordering online means you get ignored. Chipotle has a very simple menu. One must really try hard to screw up the management of the store so badly. I've been to many other locations often and have never seen such incompetence. Oh, and don't bother writing customer support, you'll just get an automated response telling you they'll forward your complaint to the store manager.

Published 3 years ago

Very stingy with portions. 1/4 filled sides & entrees. Have had this same issue several times at this location. Stale chips & unfriendly staff as well.

Published 3 years ago

Published 3 years ago

Customer service needs work. Didn't get greeted when entering and server had an attitude even though I came in with a smile.

Published 3 years ago

Very very disappointed! I was starving so I ordered this to be delivered. When it got here I was missing items. So needless to say, I am still staring and am $40 poorer because I decided to order this to be delivered and paid like double for it. So I guess now I will head to some drive through and order more food.

Published 3 years ago

Employee and manager are rude.

Published 3 years ago

I give the food a 4stars but it can easily be a 3. Just depends on who is serving you. Food usually is ok. But half the workers are terrible. Half the time I go there the girls are so rude. Except one who possibly is a supervisor. I would honestly stop eating there but my very picky 5yr old enjoys the food.

Published 3 years ago

The lady that did my order was rude and when i asked for more sour cream, she continued to get very upset about me talking to my sister about the lack of ingredients in my bowl. And interrupts my conversation to be rude and disrespectful to me and the other people in the Rockwall Chipotle! i will not be going back if this is how i’m going to be treated this is just outrageous.

Published 3 years ago

Published 3 years ago

Always stingy with the meat !!

Published 3 years ago

Published 3 years ago

Published 3 years ago

Chicken is always good!

Published 3 years ago

Published 3 years ago

Rockwall location charged my card almost $5 extra dollars from what my total was. Then for some reason, I take breaks from eating here then give another try and they still act as if they count the pcs of meat. So I basically just spent $30 on 1 bowl with no extras or anything 😡

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Portions vary depending on what side of the bed people wake up on

Published 3 years ago

Published 3 years ago

We ordered online and when we opened our bowls one of them looked half empty, they usually give us a good amount of ingredients but not today. Eventhough the order was correct when I called the restaurant it's automated and there is no way you can speak to management. Instead you get an email to submit your issue and they will call you back. Or so they say.

Published 3 years ago

The new steak is pretty good

Published 3 years ago

Published 3 years ago

Rockwall location
Cashier seemed annoyed to have to be there. The two young men serving in the line were great.
Food was good.
Only disappointment was that not even 2pm in the afternoon and we were told if there's no more tea they won't make anymore since its only made in the mornings. I mean I've been to the Allen location and they will brew fresh tea for you if their canister is empty.
Overall ok, they just lack customer service.

Published 3 years ago

i took my grandson there for lunch on 1022/22 the you girl that was taking the order has the shortest attention span she did not pay a bit of attention to my grandson as he ordered his food he repeated hi self twice and she still stood there looking stupid. pay attention to your customers or get a different job. worst service ever!!!!!

Published 3 years ago

Like every other Chipotle in the world, annoyed servers. Food was exceptionally tasteless last time we went.

Published 3 years ago

Published 3 years ago

It is getting ridiculous the amount of times this chipotle in particular has been stingy with their black beans. If you’re gonna charge someone for a bowl that comes with rice and beans, don’t just give them 80% rice and 20% beans. Might as well heat them up myself. You are supposed to be using portion tools am I right? To evenly distribute the ingredients??

While the food was over all fine, it’s disappointing that portion distribution is lacking.

Published 3 years ago

Love their Grilled avocados with chicken.

Published 3 years ago

It was delicious. I had the steak Burrito, just love that stuff.

Published 3 years ago

Published 3 years ago

They were out of most of the toppings and meats. Had to wait for them restock. The floors and tables were dirty. The trash can was over flowing. They had no wheelchair ramp.

Published 3 years ago

Published 3 years ago

Ordered here multiple times through pick up. Every time our bowls of extra meat have maybe 5 pieces.

Published 3 years ago

Published 3 years ago

First of all the customer service was the worst.... the first person to greet you had such a bad disposition never a hello and just right into getting people out of the door... second they didn't have product ready and told us we would have to wait ten mins but somewhere they FOUND some product and fixed the food whichwas the toughestmeat i have ever had at a Chipotle, EVER. The young lady that was on the extras was a sweetheart but the gentleman on the register I wanted to punch in the face... he was just completely nasty, so I walked away and went into one of the nastiest restrooms ever.... there was more grease on the floor in there than in the kitchen. They never have to worry about me and how I feel because I will NEVER walk into that store again.

Published 3 years ago